Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayla Cassells

Summary

Insurance sales professional with strong track record in achieving client satisfaction and sales targets. Utilises effective communication and listening skills to tailor insurance solutions to individual customer needs. Organised and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

12
12
years of professional experience

Work History

Insurance Sales Specialist

AA Insurance
05.2023 - Current
  • Increased client satisfaction by providing personalised insurance solutions to meet their unique needs.
  • Established rapport with customers by listening actively and attentively to their needs.
  • Educated customers on the importance of adequate coverage, ensuring better protection against potential losses.
  • Provided comprehensive product knowledge to help customers on product selection.
  • Monitored feedback and identified areas of improvement.
  • Achieved sales targets consistently by utilising strong product knowledge and communication skills.

Baking Assistant

Bay Bakery
11.2022 - 05.2023
  • Complied with health and safety codes to protect staff and customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Operated cash registers and processed payments accurately.
  • Assisted in planning and running promotional events and campaigns.
  • Processed customer orders and payment transactions.

Head/Senior Veterinary Nurse

CareVets Rototuna
03.2016 - 05.2023
  • Managed medical intervention and therapy for animals in collaboration with veterinarians.
  • Answered owner animal health questions and advised on best care practices.
  • Processed new patients and updated client records with key information.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Managed multiple demands in high pressure situations.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Managed a team of 5-6 nurses at a time.
  • Trained and mentored junior staff.
  • Educated clients on nutrition, preventive health and other animal care.

Retail Sales Associate

Farmers
12.2012 - 02.2016
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Organised store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organised cash register by handling cash, counting change, and storing coupons.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Utilised upselling techniques to promote additional products and increase sales.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

Diploma Veterinary Nursing - Veterinary Nursing

Otago Polytechnic
Dunedin, OTA
12.2017

NCEA Level 3 -

Hamilton Girls' High School
Hamilton, WKO
12.2013

Skills

  • Veterinary office administration
  • Data Entry
  • Organisation and Time Management
  • Sales Targets
  • Product Knowledge
  • Customer needs assessment

References

Maggie Bone

Sales Team Leader - AA Insurance

0275821791

Maggie_Bone@aainsurance.co.nz


Rachel Judd

Clinic Manager - CareVets Rototuna

0277394086

Rachel.Judd@carevets.co.nz

Timeline

Insurance Sales Specialist

AA Insurance
05.2023 - Current

Baking Assistant

Bay Bakery
11.2022 - 05.2023

Head/Senior Veterinary Nurse

CareVets Rototuna
03.2016 - 05.2023

Retail Sales Associate

Farmers
12.2012 - 02.2016

NCEA Level 3 -

Hamilton Girls' High School

Diploma Veterinary Nursing - Veterinary Nursing

Otago Polytechnic

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Kayla Cassells