Kayla Crooks

I am an organised and approachable Administrative Assistant at Rosewood Lifecare, where I support the daily operations of the Care Home through strong customer service, efficient office management, and clear communication. I enjoy being the first point of contact for residents, families, visitors, and staff, and I take pride in creating a welcoming and well-run reception environment. My role is centred around helping people, keeping systems running smoothly, and supporting both the Care Home Manager and the wider team.

• I greet residents, families, and visitors, manage the reception area, and handle incoming phone calls and emails.
• I provide friendly, professional support to anyone who needs assistance or information.
• I complete daily office tasks, including filing, data entry, document preparation, scanning, and managing information for staff and residents.
• I help organise paperwork for audits, meetings, and internal communication.
• I help families with paperwork, appointments, and general enquiries.
• I coordinate small tasks to support resident routines and communication between staff and families.
• I help process invoices, complete purchase orders, and manage office supply orders.
• I work with Support Office to make sure financial and purchasing processes are completed accurately.
• I manage visitor sign-ins, keep important records updated, and support incident reporting administration.
• Strong communication and customer-service skills
• Highly organised with good attention to detail
• Able to manage competing priorities in a busy environment
• Confident using computers and digital systems
• Calm, friendly, and adaptable
• Committed to supporting a positive environment for residents and staff