Kayla Donaldson
Auckland,Paremoremo
Summary
Attentive and reliable professional takes pride in providing excellent customer service and creating memorable customer experiences in the retail and hospitality environments. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Kookai
09.2022 - 11.2023
- Liaising with Regional Manager and Head Office with customer concerns/feedback and product quality control
- Managed opening and closing procedures
- Visual merchandise management and store presentation
- Loss prevention management and auditing
- Maintained positive customer relationships by responding efficiently to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Waitress
La Porchetta
01.2023 - 12.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Welcomed new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Meal recommendations and placing orders
Slope Operations Supervisor
Snowplanet
06.2017 - 01.2022
- Operating lift and ensuring safety of snow sport participants
- Adjust ski and snowboard bindings appropriate for customers ability
- Providing customer assistance with gear hire and assisting with correct use of equipment
- Leading and training new team members
- Motivating the rental team in ensuring efficient and effective customer service
- Reporting and communicating with duty manager in daily slope operations
- Ski instructing on a casual basis as an additional role
- Front desk and customer service operations with cash handling and administrative duties
Retail Sales Assistant
Kookai NZ
06.2018 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Picking and packing orders for NZ online E-Boutique
- Leading the team through meeting daily budgets and KPIs
- Customer service predominantly focused on styling
Sales and Service Assistant
Farmers Trading Company
04.2015 - 12.2015
- Stock merchandising and recovery
- Answering customer inquiries in person and by phone
- Operating till and serving customers
- Assisting in all departments of the store where needed
- Assisting with store stock takes
- Pricing stock
Education
Bachelor of Business - Human Resources Management And Employment Relation
Massey University
Auckland05.2023
Skills
- Safe Food Handling
- Guest Relations Management
- Customer Service
- Menu Recommendations
- Performance Improvement
- Upselling Techniques
- Point of Sale Operation
- Ordering Procedures
- Relationship Management
- Complaint Resolution
Certification
Full Drivers' Licence
First Aid & CPR Certificate
Certificate III & IV in Fitness
QLD RSA - (Responsible Service of Alcohol)
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Waitress
La Porchetta
01.2023 - 12.2023
Assistant Store Manager
Kookai
09.2022 - 11.2023
Retail Sales Assistant
Kookai NZ
06.2018 - 01.2022
Slope Operations Supervisor
Snowplanet
06.2017 - 01.2022
Sales and Service Assistant
Farmers Trading Company
04.2015 - 12.2015
Bachelor of Business - Human Resources Management And Employment Relation
Massey University
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