Kayla Gibson
Lower Hutt,WGN
Summary
Dedicated professional with experience in caregiving and administrative roles. Demonstrates strong interpersonal skills and a positive attitude, excelling in both independent and team environments. Committed to delivering exceptional support and service, ensuring positive experiences for clients and colleagues. Actively seeking part-time opportunities to enhance skills while preparing for university studies. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Manuka Health Centre
Petone, Wellington
11.2024 - Current
- Processed referrals for specialist care when requested by physicians or patients.
- Supervised front desk operations including reception duties and customer service.
- Greeted visitors at reception area and directed them appropriately.
- Scheduled appointments for patients
- Managed reception area by answering phones, directing visitors, responding to inquiries.
- Checked identification of visitors upon arrival at reception area.
- Maintained a neat, organized reception area.
- Answered incoming calls, scheduled appointments, and managed the reception area.
- Checked-in patients or visitors upon arrival at the reception area.
- Responsible for handling cash payments from customers at the reception counter.
Wellness partner
Metlifecare
Karori, Wellington
08.2024 - 11.2025
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Educated families on available resources within the community that can assist them in caring for their loved ones.
- Communicated effectively with family members on progress of client's health condition.
- Maintained accurate records of services provided for each client.
- Provided emotional support during end-of-life transitions.
- Developed strong relationships with clients based on trust and respect.
- Supported clients in making decisions that were consistent with their values and wishes.
- Responded quickly in emergency situations in a calm manner.
- Respected the privacy, dignity and confidentiality of each client served.
Warehouse Operator (Temporary)
PE Logistics
Petone , Wellington
01.2024 - 08.2024
- Ensured safety policies were followed at all times while working in the warehouse environment.
- Received, sorted and stored incoming inventory items according to established guidelines.
- Monitored quality control processes for incoming shipments and outgoing orders.
- Provided assistance to co-workers when needed or requested.
- Organized the warehouse in an efficient manner to facilitate locating merchandise quickly.
- Responded promptly to customer inquiries regarding order status or product availability.
- Tracked inventory levels, restocked shelves as needed and reported discrepancies to management team members.
Admin and Tech Assistant (Temporary)
Global Comms
Lower Hutt
03.2023 - 12.2023
- Assisted with installation and maintenance of two-way radio equipment and repeaters.
- Gained hands-on experience programming radio devices for optimal performance.
- Performed administrative tasks to enhance team efficiency.
Wellness partner
Waikanae Lodge
Waikanae , Wellington
04.2021 - 03.2023
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided emotional support to clients during difficult times..
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Cleaner (casual)
Harvey Norman Stores
Lower Hutt
12.2019 - 01.2020
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Replaced air filters on heating and ventilation systems.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Scrubbed walls to remove scuff marks or stains.
- Emptied trash cans and replaced liners as needed.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Transported trash bags to designated disposal areas.
- Washed windows both inside and outside of the facility.
- Polished furniture to remove dust and dirt buildup.
- Inspected rooms for cleanliness prior to guest arrival.
Education
NZCA 1-2 -
Sacred Heart College
Wellington 11-2020
Skills
- Reception management
- Patient scheduling
- Medical billing
- Electronic health records
- Administrative support
- Paperwork coordination
- Strong organizational and time management abilities
- Excellent verbal and written communication skills
- Ability to handle challenging situations with a positive and proactive approach
- Experienced in teamwork and collaboration
- Knowledge of health and safety procedures
- Proficient in technology and administrative tasks
- Patient care
- Elderly support
- Customer service
- Active listening
- Time management
- Attention to detail
- First aid and CPR
Certification
- First Aid - CPR
References
References available upon request.
Timeline
Medical Receptionist
Manuka Health Centre
11.2024 - Current
Wellness partner
Metlifecare
08.2024 - 11.2025
Warehouse Operator (Temporary)
PE Logistics
01.2024 - 08.2024
Admin and Tech Assistant (Temporary)
Global Comms
03.2023 - 12.2023
Wellness partner
Waikanae Lodge
04.2021 - 03.2023
Cleaner (casual)
Harvey Norman Stores
12.2019 - 01.2020
NZCA 1-2 -
Sacred Heart College