Kayla Kinzett
Matamata,Waikato
Summary
Energetic and enthusiastic team player always aiming to under promise and over deliver. Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
11
11
years of professional experience
Work History
Stock Manager
Matamata Veterinary Services
07.2021 - Current
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Created and enforced detailed organization processes to increase quality and service standards.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Reviewed established business practices and improved processes to reduce expenses.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Actively engaged customers to provide general assistance and information on dairy & small animal products.
- Assisted customers with prompt and polite support in-person and via telephone.
- Completed physical inventory counts every six months
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Administration Officer & CNC Engineer
G90 Engineering
06.2018 - 07.2021
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Processed timecards and payroll data.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Mentored and supported staff in identifying and implementing procedures and practices to protect safety and security of workers.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Wrote CNC programs and produced clients orders in CNC lathes
- Reason for change: Wanted to work in a warmer environment
Customer Service Representative
Smith&Smith
01.2017 - 06.2018
- Assisted customers with prompt and polite support in-person, email, and via telephone.
- Balanced and organised daily banking.
- Managed bookings for the BOP region including technicians workload.
- Prepared customer invoices, accepted payments, cancellation requests, and insurance claims.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Assisted in developing new software as a superuser for functionality issues, delivering innovative solutions.
- Delivered instructional presentations for new software released in 2018 for all NZ Smith&Smith employees.
- Windscreen chip repairs & installed replacements.
- Reason for change: Moved to Matamata.
Customer Service Representative
Livestock Improvement Corporation
11.2012 - 05.2016
- Inbound and outbound calls, focusing on software support for MINDA.
- Promoted products and services to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Reviewed internal systems and organized training plans to address areas in need of improvement as CI Team Lead.
- Trained new personnel regarding company operations, policies and services.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Awarded Team MVP 2014 and 3rd for top rated calls in 2014.
- Reason for change: Went to America for OE.
Education
National Certificate Level 5 - Veterinary Nursing
Whanganui Veterinary Services
Whanganui, NZ2012
Matamata College
Matamata2010
Skills
- Customer Service and Assistance
- Driving Continuous Improvement
- Professional Relationships
- Cash Handling
- Stock Inventory Management & Stocktaking
- Administrative and Clerical Support
- Payroll Administration
- Xero, CRM, and SAP Experience
- Product and Service Sales
Hobbies
- Reading
- Gaming
- Walking our two dogs
- Training at F45
- Snowboarding
Timeline
Stock Manager
Matamata Veterinary Services
07.2021 - Current
Administration Officer & CNC Engineer
G90 Engineering
06.2018 - 07.2021
Customer Service Representative
Smith&Smith
01.2017 - 06.2018
Customer Service Representative
Livestock Improvement Corporation
11.2012 - 05.2016
National Certificate Level 5 - Veterinary Nursing
Whanganui Veterinary Services
Matamata College
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