Kayla Newland
Rotorua
Summary
I'm a reliable and motivated retail professional with over Eleven years experience in a fast-paced retail environment. Strong customer service, cash-handling, and sales support skills, with a positive attitude and excellent work ethic. I enjoy working as part of a team and delivering a high standard of service to customers.
Overview
13
13
years of professional experience
Work History
Sales Assistant
Kmart Rotorua
Rotorua
02.2015 - 02.2026
- Fostered positive team environment, encouraging collaboration and mutual support.
- Utilized product knowledge to make recommendations, catering to individual customer needs.
- Processed transactions quickly and accurately, maintaining high level of customer satisfaction.
- Managed inventory, ensuring optimal stock levels and product availability.
- Operated tills, processed cash, EFTPOS, refunds, and exchanges.
- Provided friendly, efficient customer service on the shop floor.
- Assisted customers with product enquiries and purchases.
- Created quotes and supported sales transactions.
- Replenished stock and maintained store presentation.
- Supported team members during busy trading periods.
- Part of the online teams, picking and packing orders for both online sales and in-store Click and collects.
- Assisted customers with product inquiries and selection processes.
- Maintained visual merchandising standards throughout the sales floor.
- Restocked merchandise and organized inventory in sales areas.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with returns, exchanges and refunds.
- Answered incoming telephone calls to provide store, products and services information.
Volunteer
Cranford Hospice
Hastings
01.2013 - 09.2017
- Assisted with meal preparation and cleaning.
- Supported staff and patients with daily tasks.
- Demonstrated reliability, teamwork, and strong work ethic.
Assistant
Bushby Motors 1990
Hastings
11.2014 - 12.2015
- Worked with Reception and customer enquiries.
- Monitored email and phone messages, processed payments and basic banking.
- Assisted with administrative tasks.
Education
High School -
Karamu High School
Hastings, HKBSkills
- Team support and assistance
- Processing payments
- Merchandising proficiency
- Display building
- Customer service & sales support
- Cash handling
- EFTPOS
- Till operation
- Stock replenishment
- Customer enquiries
- Returns/ Refunds
- Customer service
- Order picking
- Time management
- Reliability
- Teamwork
- Communication
References
References available upon request.
Timeline
Sales Assistant
Kmart Rotorua
02.2015 - 02.2026
Assistant
Bushby Motors 1990
11.2014 - 12.2015
Volunteer
Cranford Hospice
01.2013 - 09.2017
High School -
Karamu High School