Kayla Russell
Christchurch,Burnside
Summary
Passionate Adventure Hiking Guide and Mountain Bike Coach with years of experience in tourism and outdoor leadership. Eager to contribute to team success and engagement through adept problem-solving and organisation skills in high pressure outdoors environments. Experienced in tour and group management and enhancing client trust . Excelled in these roles requiring comprehensive execution of safety procedures and a positive personality. I am excited to utilise my existing knowledge and experience to further grow my skills in the outdoors industry!
Overview
7
7
years of professional experience
Work History
Adventure Hiking Guide
Active Adventures
10.2022 - 04.2024
- Guided groups of up to 14 people on tours 2 weeks in length.
- Quick and innovative thinking to problem solve on the spot.
- Maintained energy and enthusiasm, as well as professionalism in fast-paced environment.
- Built personal relationships with guests to promote positive experiences.
- Excellent time management, planning, and organising logistics to ensure the tours ran smoothly.
Mountain Bike Coach
PCBC Academy and Krankin Kids
10.2021 - 01.2024
- Managed group of 10-20 children aged 5-13 years of age.
- Developed weekly session plans to grow participants skills and fitness and motivation.
- Fostered and promoted environments that created enthusiasm and friendships for and within mountain biking.
- Adapted session plans as needed in dynamic outdoor environments.
- Provided guidance to clients in overcoming challenges and identifying opportunities
Field Officer
SPCA
06.2023 - 01.2024
- Supported Animal Welfare Inspectors out in the field with welfare concerns.
- Attended welfare concerns independently to educate the community on responsible animal welfare and pet care, as well as attending concerns on behalf of an inspector when needed.
- Executed a high standard of work in situations of stress, disturbing scenes, and challenging interactions and conflict with members of public.
- Worked closely with NZ Police
Assistive Technology Specialist
Independent Living Service
09.2019 - 09.2022
- Worked directly with elderly and disabled clients to problem solve and source technology specific to their situation.
- 3 years experience in retail.
- Provided expert advice to help clients in their lives.
- Processed daily invoices, issuing of payments, and stock orders company-wide.
- Organised and completed wholesale orders for Disability services throughout New Zealand.
- Reason for leaving: Moved from Auckland to Christchurch
Kennel Manager
Pets At Whitford
10.2017 - 09.2019
- Oversaw daily operations of kennel assistant team and up to 150 animals (including care, medication, feeding and walking).
- Recorded and reported daily observations related to health and behaviour.
- Developed schedule for kennel assistants to balance walking, feeding and socialising needs of animals in care.
- Operated daily Adventure Walks/Runs off site of up to 12 dogs in local forests.
- Organised customer and veterinary bookings.
- Reason for leaving: I had reached full growth potential within the company and wanted more.
Education
Level 5 Certificate -
New Zealand Certificate in Outdoor Leadership
Te Mahi Ako05.2024
NCEA Level 3 -
Howick College
Auckland, NZ12.2016
Skills
- Proficiency in Risk Management and Safety Procedures
- Flexible and Adaptable in challenging situations
- Excellent Organisation and Time Management
- Excellent customer service
- Team building and Leadership
- Active Listening and Communicating
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Problem Solving
- Self-Motivated and Driven
- Proficiency in software systems (ShelterBuddy, Xero, Vend)
Certificates
Peak Safety Outdoors First Aid - Current until November 2024
Building Inclusive Communities Certificate - December 2021
- Certificate on the policies and legislation that protect people's rights, and implementing community practices to build a cohesive society that embraces diversity.
Assistive Technology Mentoring - August 2022
- Certificate of participation in specific areas of disabled people and their carer's lives. I can provide knowledge and support as a Mentor on Assistive Technology.
Hobbies and Interests
- Mountain Biking, hiking, rock climbing. If it's outdoors, I'm in.
- Animal and environmental welfare
- Illustrating
Timeline
Field Officer
SPCA
06.2023 - 01.2024
Adventure Hiking Guide
Active Adventures
10.2022 - 04.2024
Mountain Bike Coach
PCBC Academy and Krankin Kids
10.2021 - 01.2024
Assistive Technology Specialist
Independent Living Service
09.2019 - 09.2022
Kennel Manager
Pets At Whitford
10.2017 - 09.2019
Level 5 Certificate -
New Zealand Certificate in Outdoor Leadership
NCEA Level 3 -
Howick College
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