Kayla Smith

• Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
• Assisted customers with planning cake vision, including color, theme and size.
• Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
• Answered phone calls, put in orders and handled customer disputes or complaints.
• Troubleshot any issues that arose during the cake decorating process.
• Organized supplies to ensure efficient workflow during cake decorating process.
• Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
• Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
• Provided guidance to other team members regarding proper cake decorating techniques.
• Handled cash and credit card transactions.
• Reviewed expiration dates on items and removed expired products from stock to maintain quality.
• Mentored baking staff in proper techniques and bakery procedures.
• Organized store by returning merchandise to proper areas and restocked displays.

• Answered phone inquiries regarding store hours, product availability, pricing.
• Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
• Greeted customers and provided assistance with product selection.
• Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
• Operated the cash register to process customer purchases accurately and efficiently.
• Resolved customer complaints in a professional manner.
• Kept detailed track of inventories and supplies using computer software.
• Collaborated with other staff members to ensure seamless operations within the store.

This was a four week work experience placement through Papamoa College.

• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
• Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
• Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
• Baked fresh bread and pastries for cafe.
• Restocked shelves with freshly-baked items throughout the day.
• Assisted Head Baker in prepping ingredients for daily baking needs.
• Cleaned and organized the kitchen area on a regular basis.

• Remove defective kiwifruit, placing on conveyors or in boxes.
• Examined and inspected fruit to meet quality specifications.
• Accomplished production goals by working with speed and accuracy.
• Worked additional hours and shifts to meet tight deadlines during peak periods, including overnight.
• Adhered to all company policies and procedures relating to health and safety regulations.
• Adhered to strict food safety regulations while packaging products.