Kayla Wells

Experienced in coordinating office operations and ensuring smooth workplace functions in a large regional office, including:

• Providing exceptional customer service at reception, ensuring a positive experience for all visitors and assisting with public queries
• Monitoring and auditing site security, investigating incidents.
• Organising staff inductions, including building access and Staff ID
• Handling daily office mail sorting and distribution
• Managing office fleet logistics including bookings, maintenance, and driver inductions.
• Assisting with property management tasks, from repairs to building improvements
• Techspert for the team by managing loan devices, monitoring printer usage and assisting with troubleshooting where I can before requesting further help with Onsite Technical Support
• Processes invoices with security, building and mail contracts

Successfully navigated the challenges of lockdown from adapting from office environment to working form home during my time as a Senior Customer Representative. This required flexibility and a strong focus on communication, ensuring I maintained high levels of service despite the changing environment around the world, Whether working from home or in the office, I consistently delivered efficient, empathetic support to customers, demonstrating resilience and adaptability during uncertain times.

Leadership role with excellent customer service.
Great time management skills in closing the store during night shifts. I completed set tasks, managed staff while serving customers. Also included responsibilities of cash handling, banking, preparing the store for opening and also using PayRoll with work in the stores cash office.

Communications Intern learning to develop the theories that I had learned in my Diploma of Communication in a practical environment. Created a new look for the monthly newsletter and also making Collective Intelligence's job easier of networking online with new databases or social media, creating more interconnectedness through an online presence.

First role in retail was working behind the counter at Repco in Blenheim before the family moved to Feilding and began working as a Checkout Operator and Grocery refill at New World