Kayla Winterstein
Auckland
Summary
Proven Administration Officer at the Department of Corrections, adept in office management and customer relations, enhanced operational efficiency through innovative record-keeping and effective communication. Demonstrated compassion and understanding in client interactions, achieving high customer service standards. Excelled in maintaining confidentiality and prioritising tasks, contributing significantly to team success and workplace harmony.
Overview
14
14
years of professional experience
Work History
Administration Officer
Department of Corrections
Auckland, AUK
07.2009 - 04.2023
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Maintained high levels of organisation within the office space through regular supply inventory checks and proactive restocking efforts.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Delivered quality results under pressure by prioritising tasks effectively during high-stress situations or tight deadlines.
- Created, prepared, and delivered reports to various departments.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
- Maintained personnel records and updated internal databases to support document management.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Attended home visits along side Probation Officers. Worked with the families and support network of our people. Assisted with the inductions into community based sentences. Provided support in ensuring all necessary paperwork was completed and on file.
Debt Controller
Link Direct Shop
Auckland
11.2008 - 07.2009
- Signed up new customers as well as calling existing customers to ensure payments were being made.
- Ensuring all efforts were being made prior to referring clients to Baycorp for unpaid accounts.
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
- Working with delivery drivers to conduct effective routes and product display.
- Reception duties - answering calls, loading with walk-ins to the office.
- Maintaining customer files. Updating system notes and cross checking with physical file.
Education
Level 1,2&3 -
Papatoetoe High School
Papatoetoe, AUK2007
Skills
- Able to adapt and learn quickly - can also navigate swiftly with technology
- Able to build meaningful relationships with internal and external parties
- Excellent Customer Service
- Attention to Detail
- Can work in both busy and quiet environments
- Work Planning and Prioritisation
- Data Confidentiality
- Personable and Approachable
- Deadline Adherence
- Compassionate
- Understanding
- Willing to truly listen to needs of others and find a middle ground
- Manaakitanga - hospitality and generosity
Timeline
Administration Officer
Department of Corrections
07.2009 - 04.2023
Debt Controller
Link Direct Shop
11.2008 - 07.2009
Level 1,2&3 -
Papatoetoe High School