Kayla Jade Banks
Auckland,Albany
Summary
An enthusiastic individual looking for a full-time position where I can utilise my current knowledge and develop new skills and attributes. I am confident in working with people as my past work experience in management has taught me excellent sales skills and customer service. It is easy for me to adapt to different environments as I am open to change and consider myself a fast learner. I strive to ensure the best quality of work as I am not only representing the company I will be representing myself, therefore, I value feedback and advice from managers and co-workers. I would consider myself an energetic sales representative knowledgeable about selling in B2C environments. Skilled at demonstrating products and closing sales with a tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritisation focused on maximising efficiency and sales success.
Overview
4
4
years of professional experience
Work History
Sales Representative
Trade Tested
01.2023 - Current
- Manage Commercial accounts as well as seek for potential commercial clientele to increase revenue.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage customer accounts and track performance metrics. This was also used to manage client information, track leads and monitor sales progress efficiently.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with cross-functional teams to identify and address customer needs.
- Weekly Team Collaboration meetings to discuss feedback, sales strategies and insights to produce best possible outcome in seeking commercial clients and increasing revenue.
Sales Representative
Bay Audiology
01.2022 - 12.2022
- Cold Calling- cold calling potential clients as well as maintain existing clients within the company reaching an average of 70-110 calls per day
- Sales rep - Exceeding monthly targets by 150% on a monthly basis
- Customer Relationship Management- Liaising with potential and existing clients across New Zealand to increase revenue of the company
- Objection Handling- Alleviate clients' concerns during cold calls to ensure a positive outcome while maintaining the integrity of the company
- Data Entry- entering all the data into different computer databases
- Managing and maintaining effective record keeping, organizing files to collect information for future use.
Retail Manager
Lovisa
01.2021 - 01.2022
- Training,supervising and appraising staff- Training staff in product knowledge; operation procedures; Digital point-of-sale system; sale strategies as well as customer rapport
- Promotional marketing- Ensuring that we make use of retail space to generate more sales using floor plans with attractive colours, displays and other elements to attract customers
- Sales rep/management - Exceeding above daily growth targets
- KPI's averaged at 135% growth daily
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise and inventory loss.
- Streamlined operational processes through implementation of efficient scheduling systems and task delegation strategies among staff member.
Sales Assistant
Lovisa
01.2020 - 01.2021
- Sales rep - Sales consistently reaching daily KPI's, other staff members doing an estimate of 30 percent of sales while I'm reaching the other 70 percent
- Stock management- managing all new stock coming in and weekly stock takes
- Cash management- managing end of day sales, making sure no variance is found as well as handling money
- Replenishment - ensuring expected amount of stock is reached at all times
- This includes stock management of warehouse stock.
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Processed transactions accurately while maintaining high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
Skills
- Conflict Resolution
- Team Management
- Ability to work well under pressure
- Adaptability
- Diligent
- Open-minded
- Interpersonal communication skills
- Customer Retention
- Upselling and Cross Selling
- Objection handling
- Lead prospecting
- CRM proficiency
- Client Account Management
- Teamwork
- Self-motivated
- Customer Relationship Building
Timeline
Sales Representative
Trade Tested
01.2023 - Current
Sales Representative
Bay Audiology
01.2022 - 12.2022
Retail Manager
Lovisa
01.2021 - 01.2022
Sales Assistant
Lovisa
01.2020 - 01.2021
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