Kaylegh Simpson
Glendowie,AUK
Summary
I have retained a colourful 15 years in the beauty industry and gained an abundances of knowledge and skill set that has enabled me to become the highly skilled therapist I am today, as well as mentoring others to embody similar strengths. I am a proven leader and innovative entrepreneur, I excelled at Clearskincare Clinics by driving sales to surpass targets by 139%, showcasing exceptional revenue management and team mentoring abilities. Leveraging creative marketing strategies and strong customer relations, I led teams to achieve unprecedented growth, embodying leadership with a keen focus on results.
Leadership, mentoring and growing businesses is what excites me the most, which is why Management is my continuous calling.
Overview
14
14
years of professional experience
Work History
Clinic Manager and Clinic Therapist
Clearskincare Clinics
02.2024 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enhanced team performance by providing regular training and professional development opportunities.
- Implemented clinic promotions and team incentives to drive sales to achieve latest target in June, resulting in exceeding our target by 139%. Target being $54, 700 but finished on $75,950
- Exceeding largest skin sales in the whole of the Newzealand clinics that consists of 7 clinics. Results for the clinic was up by 130% from last year -3 months being the Manager.
- Performing clinic treatments and leading by example by being amongst the team to achieve targets.
- Stocktake and clinic ordering
Beauty Therapy Tutor
Elite Beauty School
01.2021 - 06.2022
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Created a fun learning atmosphere using games and creativity to enhance learning and understanding.
- Focused on mental well-being throughout to calm and support the students- activities to boost moral and personal growth.
- Meeting KPIS for the business.
- Ensuring all students had everything they needed to pass the curriculum to become therapists in the beauty industry.
Business Development Manager and Head Trainer
House Of Camille
08.2018 - 01.2021
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business for my clients with marketing initiatives and strategic plans.
- Created and supported events for my individual clients to enhance sales and grow their margins. As well as scheduling in clinic trainings for their individual therapists every 6-12weeks.
- Looked after a large span of clinics across Auckland as well as up north including Kerri Kerri.
- Became the head trainer for both of their skincare brands plus Derma needling- scheduling training events ahead of time and planning the structure and resources.
- Boosting my clients margins by 20% in a quarterly KPI.
- Became the first one to sell a new $10k technology to one of my clinics. Resulting in hitting a large $54k sale in technology alone within a quarter.
Spa Supervisor
The Pullman Spa
03.2015 - 08.2018
- Oversaw daily spa operations, addressing any issues promptly to maintain high-quality service standards.
- Enhanced guest satisfaction by implementing personalized spa experiences and attentive customer service.
- Developed strong relationships with vendors and suppliers.
- Increased spa revenue by developing and promoting special spa packages and seasonal offers. One that was mentioned in a beauty magazine for a mothers day promotion. " Sacred Earth experience"
- Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
- Brought in a new skincare brand and created an event to launch this within the Spa. Working along side the hotel chef to help create my vision for the event offerings.
- Leadership and training-organising workshops and team meetings to boost employees moral, skill set and knowledge.
- Maximising high standards through continuous training, ensuring 5 star protocols were met and followed.
Beauty Therapist and Embassador
Ragdale Hall Health Hydro Spa Retreat
07.2010 - 10.2013
- Performing a variety of exceptional luxuary spa treatments, including Elemnis, Deceleor, Clarins to name a few brands.
- Became the 4th highest sales person within a 140 team.
- Became and grew to be the Decelor embassador- duties were to train others on the brand and their treatments, hosted country club events to launch new products and treatments, as well as drive sales and bookings throughout the evening.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
Education
No Degree - Beauty Therapy And Fashion And Photography Make-up
Retford School of Beauty
England03.2009
Skills
- Leadership and management skills- able to adapt and support a team to meet business goals by also being commercially aware
- Entrepreneurial
- Sales driven- great at building customer relations and exceeding KPIs
- Revenue management
- Training and mentoring
- Creative- looking at another view on how things can work using marketing and promotional skills
- Time management- I am always early or on time- I have a strong regimented time control awareness
Timeline
Clinic Manager and Clinic Therapist
Clearskincare Clinics
02.2024 - Current
Beauty Therapy Tutor
Elite Beauty School
01.2021 - 06.2022
Business Development Manager and Head Trainer
House Of Camille
08.2018 - 01.2021
Spa Supervisor
The Pullman Spa
03.2015 - 08.2018
Beauty Therapist and Embassador
Ragdale Hall Health Hydro Spa Retreat
07.2010 - 10.2013
No Degree - Beauty Therapy And Fashion And Photography Make-up
Retford School of Beauty
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