Kayleigh Mitchell
Onehunga
Summary
With over a decade of experience, a Virtual Assistant and Customer Service Representative who excels in customer service, freelance writing, and data analysis. Exceptional organizational skills and proficiency in tools like Microsoft Office, Google Workspace, and Zendesk ensure seamless client support and efficient project management. Passionate about enhancing client engagement and continuously delivering high-quality work. Goal is to innovate and optimize processes within dynamic environments, always striving for excellence.
Overview
13
13
years of professional experience
Work History
Freelance Writer
Freelancer
07.2023 - Current
Online Customer Service Representative
XYZ E-commerce
01.2022 - 04.2023
- Handled customer inquiries and resolved issues through various channels, including live chat, email, and phone
- Assisted in the creation and management of online content, including blog posts and social media updates
- Conducted data analysis to identify trends and provide actionable insights for clients
- Managed bookkeeping tasks, including invoicing, expense tracking, and financial reporting
- Experienced in using software such as Microsoft Office, Google Workspace, and Trello
Virtual Admin and Support Specialist
Tech Solutions Inc.
01.2022 - 02.2023
- Provided virtual administrative support to clients, including email management, scheduling, and data entry
Freelance Writer
Creative Content Co.
03.2020 - 06.2022
- Created engaging and informative content for various clients, including blog posts, articles, and website copy
- Conducted thorough research to ensure accuracy and relevance of content
Customer Service Representative
Global Support Services
06.2018 - 12.2021
- Responded to customer inquiries and resolved issues through live chat, email, and phone
- Achieved sales and retention targets by providing exceptional customer service
- Educated customers on the use of products and services, ensuring a positive customer experience
- Skilled in using ticketing and live chat software such as Fresh Desk, Zoho Desk, and Zendesk
Data Analyst
Insight Analytics Ltd.
01.2016 - 05.2018
- Analyzed large datasets to identify trends and provide actionable insights for clients
- Created detailed reports and visualizations to present findings to stakeholders
- Collaborated with cross-functional teams to develop data-driven strategies
- Experienced in using data analysis tools such as Excel, Tableau, and SQL
Bookkeeper
Finance Solutions Group
07.2014 - 12.2015
- Managed bookkeeping tasks, including invoicing, expense tracking, and financial reporting
- Reconciled accounts and ensured the accuracy of financial records
- Prepared financial statements and reports for clients
- Proficient in using accounting software such as QuickBooks and Xero
Office Administrator
Ngati Maru
03.2012 - 09.2015
Education
Certificate in Creative Writing -
Writers' Academy
Auckland12.2015
NCEA Level 3 -
Onehunga High School
Auckland03.2013
Skills
- Customer Service
- Office Administration
- Creative Writing
- Organisational Skills
- Communication Strategies
- Research Skills
- Teamwork
- Deadline Management
- Virtual Administration
- Data Analysis
- Freelance Writing
- Bookkeeping
- Microsoft Office
- Zendesk
- Excel
- Google Workspace
- Attention to detail
- Email Support
- Ticketing
- Online Chat
- Event Planning
- Social Media Management
- Technical Support
- Conflict Resolution
- Quality Assurance
- Creative writing
- Editing
- Grammar usage
- Strong research skills
- Research
- Document editing
- Social media
- Software expertise
- SEO strategies
- Critical thinking
- Editing and review
- Clear communication
- Email communication
- Microsoft office
- Social media content writing
- Social media platforms
- Google drive
Personal Information
Age: 31
Hobbies and Interests
- Photography
- Cooking
- Hiking
- Reading
- Traveling
Additional Information
UK born living in New Zealand so I’m able to legally work remotely in both countries.
Languages
English
Native or Bilingual
German
Elementary
Welsh
Elementary
Timeline
Freelance Writer
Freelancer
07.2023 - Current
Online Customer Service Representative
XYZ E-commerce
01.2022 - 04.2023
Virtual Admin and Support Specialist
Tech Solutions Inc.
01.2022 - 02.2023
Freelance Writer
Creative Content Co.
03.2020 - 06.2022
Customer Service Representative
Global Support Services
06.2018 - 12.2021
Data Analyst
Insight Analytics Ltd.
01.2016 - 05.2018
Bookkeeper
Finance Solutions Group
07.2014 - 12.2015
Office Administrator
Ngati Maru
03.2012 - 09.2015
Certificate in Creative Writing -
Writers' Academy
NCEA Level 3 -
Onehunga High School
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