Kaylene Baker
Blockhouse Bay,Auckland
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT/Business Analyst
Veterinary Specialists Aotearoa
10.2021 - Current
- Analysed systems, databases and hardware to identify improvements aligned with business needs.
- Designed user-friendly training materials to facilitate smooth adoption of new technologies across the organisation.
- Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for the organisation and ensuring our vendors understood our needs.
- Implemented security measures to safeguard sensitive information while maintaining compliance with regulatory requirements.
- Managed projects from inception through completion, consistently delivering on-time and within budget constraints, and ensuring proper change management procedures were followed to reduce disruption or data loss.
- Collaborated with upper management to drive strategy and implement new processes.
- Participated in marketing, outreach and other visibility efforts (newsletters, website content, surveys).
- Conducted ad-hoc analysis to address urgent business questions, facilitating rapid response to market changes.
- Generated standard and custom reports to provide insights into business performance.
- Maximised event attendance with thorough planning, promotion, and logistics support for conferences and webinars.
- Managed the IT budget, with a strong focus on cost-efficiency and strategic savings, while still meeting business needs.
Administration Manager
Veterinary Specialists Aotearoa
05.2018 - 10.2021
- Grew and lead a team of receptionists from 7 staff at two locations, to 15 staff across three locations.
- Provided guidance, support, and constructive feedback to ensure high-quality client care and service delivery.
- Ensured effective allocation of staff resources across all locations.
- Facilitated cross-site communication by organising regular meetings, fostering collaboration and cohesive decision-making across the administrative team.
- Facilitated effective collaboration with contractors to meet operational goals.
- Initiated the successful transition to digital rostering and timesheets, improving efficiency and accuracy.
- Responsible for reconciliation of accounts receivable and entry of accounts payable.
Head Receptionist
Veterinary Specialists Aotearoa
03.2016 - 05.2018
- Grew and lead a team of receptionists from two staff at one location, to 7 staff across two locations.
- Provided guidance, support, and constructive feedback to ensure high-quality client care and service delivery.
- Facilitated cross-site communication by organising regular meetings, fostering collaboration and cohesive decision-making across the administrative team.
- Ensured customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Facilitated effective collaboration with contractors to meet operational goals.
- Proactively identified opportunities for process improvement and offered recommendations to management, leading to increased efficiency across various office functions.
Receptionist
Westcare White Cross Specialist Centre
01.2014 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately, including end of day payment reconciliation.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence.
Product Demonstrator
Hill's Pet Nutrition
01.2012 - 01.2014
- Assisted customers in locating items, addressed questions and provided product samples.
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Maintained detailed records of demonstration results to inform future improvements.
- Established positive relationships with retail partners by providing them with useful resources such as sample products or promotional materials for their stores' shelves.
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
After School Care Assistant
Barnardos
01.2007 - 01.2012
Animal Care Assistant
Pet Doctors at Animates Henderson
01.2009 - 01.2010
Team Member
Pizza Hut Westgate
01.2005 - 01.2007
Kitchen Hand
Titirangi Tennis & Squash Club
01.2004 - 01.2005
After School Care Assistant
Swanson Leisure Link
01.2004 - 01.2004
Education
Bachelor of Applied Science - Animal Management & Welfare and Biodiversity Management
Unitec
Auckland, NZ01-2013
Certificate - Animal Management
Unitec
Auckland, NZ01-2009
National Certificate - Animal Care
Otago Polytechnic
Auckland, NZ01-2009
Certificate - Animal Care
Unitec
Auckland, NZ01-2008
Certificate - Foundation Studies
Unitec
Auckland, NZ01-2006
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Project management
- Policies and procedures implementation
- Customer relationship management
- Staff development
- Strategic planning
Certification
Available on request
Timeline
IT/Business Analyst
Veterinary Specialists Aotearoa
10.2021 - Current
Administration Manager
Veterinary Specialists Aotearoa
05.2018 - 10.2021
Head Receptionist
Veterinary Specialists Aotearoa
03.2016 - 05.2018
Receptionist
Westcare White Cross Specialist Centre
01.2014 - 01.2015
Product Demonstrator
Hill's Pet Nutrition
01.2012 - 01.2014
Animal Care Assistant
Pet Doctors at Animates Henderson
01.2009 - 01.2010
After School Care Assistant
Barnardos
01.2007 - 01.2012
Team Member
Pizza Hut Westgate
01.2005 - 01.2007
Kitchen Hand
Titirangi Tennis & Squash Club
01.2004 - 01.2005
After School Care Assistant
Swanson Leisure Link
01.2004 - 01.2004
Bachelor of Applied Science - Animal Management & Welfare and Biodiversity Management
Unitec
Certificate - Animal Management
Unitec
National Certificate - Animal Care
Otago Polytechnic
Certificate - Animal Care
Unitec
Certificate - Foundation Studies
Unitec
Similar Profiles
Hannah SadlerHannah Sadler
Senior Hydrotherapist at Veterinary Specialists AotearoaSenior Hydrotherapist at Veterinary Specialists Aotearoa
Vicky HillVicky Hill
Head Veterinary Nurse at Veterinary Specialists AotearoaHead Veterinary Nurse at Veterinary Specialists Aotearoa
Samantha BaigentSamantha Baigent
Senior Veterinary Nurse at Lakeside Veterinary CentreSenior Veterinary Nurse at Lakeside Veterinary Centre
AYUSHI PATELAYUSHI PATEL
Customer Service at TankCustomer Service at Tank
Ravi ParekhRavi Parekh
Chemical Plant Operator at Douglas PharmaceuticalChemical Plant Operator at Douglas Pharmaceutical