Kaylene Breytenbach
Christchurch,Rolleston
Summary
I pride myself on being a hard-working individual and am eager to learn and take on all opportunities to experience and develop new skills. I am at present working at Aon Insurance as an Account Broker within the commercial team, but am looking to widen my knowledge within the business and develop especially in a role that offers additional responsibility.
Overview
4
4
years of professional experience
Work History
Account Broker
Aon Insurance
01.2024 - Current
- Effective communication with clients (in person, via email, over the phone)
- Answer client queries
- Give financial advice
- Liaise with insurers
- Meet deadlines
- Maintain daily/weekly tasks such as credit control, task queue, responding to emails from insurer/clients/account manager, providing certificates of insurance, claims handling.
Service Specialist - Branch Service Hub & Service Centre
Aon Insurance
09.2021 - 12.2023
- Marking up
- Processing client invoices and sending documents from task queue
- Leading RAPP remediation project within a team
- Assisting brokers
- Employee training
- Underwriting work - rating vehicles that were on a specialised scheme (prestige)
- Supporting offshore team in India
- Dr/Cr allocations & client banking.
Grocery Assistant - Long-life Products, Freezer and Chiller
Fresh Choice Prebbleton
06.2020 - 08.2021
- Stocking shelves
- Facing products
- Setting up displays to make sure the store looked presentable throughout the day/night
- Addressed customer concerns professionally
- Cleaning and keeping aisles tidy.
Education
ANZIIF Qualification -
Aon Insurance
NCEA Level 1 and 2 Certificates -
Lincoln High School
Skills
Leadership – During my time at Aon, I have been given opportunities to gain leadership skill by training new staff as well as being selected by my manager to lead a project ‘Rural Remediation’
Team Player - I have a variety of experience working in teams to create a positive working environment which allows me to achieve goals and work as part of a team in any chosen field
Organisation - I complete work and meet goals in a variety of settings In a time-pressured environment, I prioritise my tasks in order of what needs to be done urgently I have an established attention to detail that I pride myself on
Computer Literate - I have proficient use in Microsoft Office Word, Excel and Outlook etc
Customer Service - In the past I have worked with and assisted different customers daily while working for New World in Rolleston, and Fresh Choice Prebbleton I have also completed online Food Stuffs customer service courses In my current role, I have frequent conversations with clients and insurers around the nation which has increased my confidence
References
- Available Upon Request
Hobbies and Interests
I am a young mum to my son Kaizah. In our spare time, my partner and I enjoy spending quality time as a family. We enjoy seeing our families and taking our son out on adventures. When I get some time to myself, I enjoy going for walks and spending time with my friends.
Timeline
Account Broker
Aon Insurance
01.2024 - Current
Service Specialist - Branch Service Hub & Service Centre
Aon Insurance
09.2021 - 12.2023
Grocery Assistant - Long-life Products, Freezer and Chiller
Fresh Choice Prebbleton
06.2020 - 08.2021
NCEA Level 1 and 2 Certificates -
Lincoln High School
ANZIIF Qualification -
Aon Insurance
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