Kayley Britz
Auckland,New Zealand
Summary
Irish Law graduate (LLB) with experience in supporting corporate insurance operations, policy administration, and compliance aligned processes. Experience in casework im advisory and compliance.
Overview
3
3
years of professional experience
Work History
Employment relations coordinator
Peninsula
08.2026 - Current
- Completed extensive training across all channels of employment relations
- Provide timely phone and email-based advice and guidance on all types of employment relations matters to small
- medium size business owners and managers in a range of industries NZ-wide.
- To advise, guide and support clients on workplace matters including recruitment, disciplinary and performance
- management processes and documentation.
- Effective case management of termination, including redundancy management, deed of release, termination within
- probation and complex terminations.
- Preparing HR documentation such as general letters and employee variations.
- Mitigating against risk of unfair dismissal and general protections/adverse action claims.
- Developing and maintaining effective policies and procedures.
Corporate Solutions coordinator
AIA
Takapuna
01.2025 - 07.2026
- Key operational contact for all advisers of group schemes, administering and managing a portfolio and delivering end-to-end customer experiences
- Managed end-to-end corporate scheme renewal reviews, validating member data, coverage, and premiums, and coordinating cross-functional follow-ups to ensure accurate and timely renewals
- Processed corporate insurance applications from submission through to policy issuance, ensuring accuracy, completeness, and compliance with internal requirements
- Managed arrears follow-ups to support timely premium collection and policy continuity
- Developed and maintained relationships with Advisers and Third Party Administrators to support scheme administration and client satisfaction
- Developed and maintained relationships with internal stakeholders including underwriting, claims and distribution
- Underwriting, claims, and operations support
- Managed a shared team inbox, triaging and responding to queries related to applications, renewals, premiums, and arrears, escalating as required to ensure timely resolution
- Completed administrative tasks liaising directly with internal and external operational stakeholders
Data Technical Administration
BLUECURRENT
07.2024 - 01.2025
- Manage and develop relationships with External Stakeholders and GMS team to support the delivery of: Maintenance, Large GMS, including associated equipment and Data services.
- Monitor performance of the GMS asset base by: Maintaining reporting systems for the work specified that allow regular reporting to Vector Metering business performance.
- Monitoring and reporting on contractor performance against agreed service levels.
- Identifying, investigating and reporting on all non-compliances or safety related issues.
- Financial management
- Obtain costings from FSPs based on specified requirements;
- Provide costings to Retailers;
- Raise work orders and/or Purchase orders; and
- Reconcile all contractor invoices against the services delivered and agreed contractor rates.
- Incremental GMS service and reporting improvement;
- Provide assistance and direction to the wider team on occasion when required
Data Analyst
Intellihub
Auckland City, Auckland
04.2024 - 07.2024
- Utilized data processing software to identify and analyze potential issues, enabling efficient problem-solving for technicians and optimizing operational efficiency
- Interacted with customers via email, providing prompt and professional responses to inquiries, addressing concerns, and ensuring customer satisfaction
- Collaborated with cross-functional teams to gather data requirements and provide data support
- Successfully managed and executed data administration tasks within tight timelines, ensuring accurate and timely delivery of projects
- Demonstrated strong email management skills by organising and prioritising incoming emails, ensuring timely responses and efficient communication.
- 3 month Temporary Position
Retention Agent
Pre Pay Power
Dublin, County Dublin
09.2023 - 02.2024
- Carefully collecting sensitive information such as name, address, phone numbers and the nature of the conversation for over 150 calls per week
- Engaged customers intending to cancel services using persuasive communication and problem-solving techniques, fostering a personal connection
- Active listening, taking the time to understand the customers concerns and frustrations. Allowing the customer to feel heard and valued
- Built rapport with customers by demonstrating genuine interest in their needs, preferences, and goals, enhancing customer satisfaction
- Proficient in employing effective communication strategies tailored to individual customer needs
- Demonstrated ability to improve customer retention rates through effective engagement strategies
- Personal retention rate during employment of 88 percent
- Documented detailed notes summarizing data findings
- Communicating to relevant individuals via email, tailoring the approach based on specific cases
Education
BACHELOR'S DEGREE - LAW
Dublin Business School
Dublin, County DublinLEAVING CERTIFICATE -
The Dublin Academy of Education
South Dublin, County DublinLEAVING CERTIFICATE -
Newpark Comprehensive School
South Dublin, County DublinSkills
- Policy interpretation
- Documentation accuracy
- Stakeholder engagement
- Data analysis
- Reporting
- Compliance-focused workflow management
- High-volume task prioritisation
- Professional written communication
- Professional verbal communication
Personal Information
- Date of Birth: 11/27/01
- Driving License: Class 1 Driver Licence
Locations
- Dublin, County Dublin
- Auckland City, Auckland
- Takapuna
- South Dublin, County Dublin
Timeline
Employment relations coordinator
Peninsula
08.2026 - Current
Corporate Solutions coordinator
AIA
01.2025 - 07.2026
Data Technical Administration
BLUECURRENT
07.2024 - 01.2025
Data Analyst
Intellihub
04.2024 - 07.2024
Retention Agent
Pre Pay Power
09.2023 - 02.2024
BACHELOR'S DEGREE - LAW
Dublin Business School
LEAVING CERTIFICATE -
The Dublin Academy of Education
LEAVING CERTIFICATE -
Newpark Comprehensive School