Kayley Teague
New Plymouth,TKI
Summary
Dynamic professional with extensive experience in customer service and administration. finding ways to implement patient satisfaction through effective communication and conflict resolution.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Administrator
Absolute Radiology
New Plymouth, TKI
05.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated communication between patients and radiology staff to enhance service delivery.
- Received payments with patients using insurance information and private paying customers.
- Received payments with patients using insurance information and private paying customers.
Call Center Representative
Inland Revenue Department
Upper Hutt, WGN
05.2022 - 05.2025
- Managed inbound customer inquiries, providing accurate information on tax regulations and services.
- Resolved complex taxpayer issues efficiently, ensuring high levels of customer satisfaction.
- Trained new staff on call handling procedures and departmental policies to enhance team performance.
- Implemented process improvements that reduced average handling time and increased workflow efficiency.
- Conducted regular quality assurance evaluations to maintain service standards and compliance with regulations.
- Collaborated with cross-functional teams to streamline operations and improve customer experience initiatives.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Receptionist
Travelodge
Wellington, WGN
09.2020 - 03.2021
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Assisted guests with inquiries, providing information on local attractions and hotel services.
- Coordinated reservations and cancellations using property management software to optimize occupancy rates.
- Trained new staff on customer service protocols and front desk procedures to enhance team efficiency.
- Helped in other departments when needed
Education
Diploma Level 6 -
New Zealand School of Tourism
Wellington, NZSkills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Decision-making
- Team building and leadership
- Personable and approachable
- Conflict resolution
- Time management
Timeline
Administrator
Absolute Radiology
05.2025 - Current
Call Center Representative
Inland Revenue Department
05.2022 - 05.2025
Receptionist
Travelodge
09.2020 - 03.2021
Diploma Level 6 -
New Zealand School of Tourism