Kaylin Fong
Hamilton,WKO
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Sushi Chew Chew Train
01.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Accurately operated cash register to process customer payments.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Kitchen Helper
T&S Fish and Chips
01.2023 - 02.2023
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed recipes and chef instructions to prepare food correctly.
- Followed supervisor instructions to complete tasks on time.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Promoted teamwork within the kitchen staff by actively collaborating on group projects and consistently providing support where needed.
Casual Worker
Waikato Regional Council, Rates Team
08.2022 - 09.2022
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Gathered, organized and input information into digital database.
Education
Student -
Hillcrest High School
Hamilton, WKOSkills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Team collaboration
- Multitasking and organization
- Cash handling proficiency
- Attention to detail
- Basic math
- Table setting expertise
- Reservation management
- Clear communication
- Waitstaff etiquette
- Building rapport
Timeline
Front of House Employee
Sushi Chew Chew Train
01.2023 - Current
Kitchen Helper
T&S Fish and Chips
01.2023 - 02.2023
Casual Worker
Waikato Regional Council, Rates Team
08.2022 - 09.2022
Student -
Hillcrest High School
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