Kaysha Stratton-Adams
Dunedin
Summary
Motivated and experienced in the realm of retail, sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to appropriately merchandise products. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales as well as forming strong connections with clients.
Overview
9
9
years of professional experience
Work History
Senior Supervisor
Night N Day
10.2022 - Current
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Mentored junior team members for accelerated professional growth and skill development.
- Identified underperforming areas and implemented effective process improvements.
Front of House Team Member
Pukenui Pacific
12.2021 - Current
- Kept register accurate through correct billing, payment processing and cash management practices.
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Stayed ready for quick turnovers by pre-bussing tables.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Prepared alcoholic beverages such as standard cocktails for guests.
- Disinfected frequently touched between guests to minimize infection risks.
Orchard Worker and Research Leader
Mapua Avocados
10.2020 - Current
- Pruned orchard trees by shortening or removing upper limbs and removing long shoots in center and tops of trees.
- Harvested fruit by grasping, twisting, pulling, shaking trees and vines to separate crop from plant.
- Selected fruit to be harvested by studying size, shape, and color.
- Maintained healthy trees by pruning and checking for disease.
- Packed 100% culled fruit to provide freshness and top quality products.
- Gathered and organized information for research purposes.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.
Retail Assistant
Houhora Four Square
10.2016 - 09.2019
- Gained skills in till operation as well as an understanding of products an how best to advertise them to customers
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Store Assisstant
Houhora Honey Bees
09.2019 - 01.2020
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Built meaningful relationships with customers
- Learned how to best market food products as well as locally made products to customers to optimise sales as well as the customer experience
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
Waitress
The Hub
10.2016 - 02.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Aquatic Husbandry Intern
Underwater World Guam
03.2016 - 07.2016
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Gained a new and deeper understanding in animal biology
Education
Bachelor of Science - Zoology And Ecology
Otago University
DunedinHigh School Diploma -
Kaitaia College
Kaitaia, NTL12.2019
Skills
- Till operation
- Strong Communication and Interpersonal Skills
- Brand Promotion
- Relationship Building
- Customer Service
- Product Knowledge
- Exceeding Customer Expectations
- Flexible Hours
- Building Customer Relationships and Loyalty
- Innovation skills
Timeline
Senior Supervisor
Night N Day
10.2022 - Current
Front of House Team Member
Pukenui Pacific
12.2021 - Current
Orchard Worker and Research Leader
Mapua Avocados
10.2020 - Current
Store Assisstant
Houhora Honey Bees
09.2019 - 01.2020
Retail Assistant
Houhora Four Square
10.2016 - 09.2019
Waitress
The Hub
10.2016 - 02.2022
Aquatic Husbandry Intern
Underwater World Guam
03.2016 - 07.2016
Bachelor of Science - Zoology And Ecology
Otago University
High School Diploma -
Kaitaia College
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