Kaytee Wright
Summary
A highly, enthusiastic, motivated and experienced customer service consultant with a wide range of knowledge on tourism, sales, promotional advertising and customer service skills. Have excellent communication skills and enjoy working towards targets and being in a team environment
Overview
6
6
years of professional experience
Work History
Customer Service Consultant
Destination Westland, Hokitika Isite
11.2021 - Current
- Gained in depth understanding of company products, tourism operators, online booking systems and policies to give customers expert support.
- Actively participated in advertising for isite, such as doing 2023/ 2024 advertising contracts for tourism operators across the South Island and social media posting for isite Hokitika.
- Very strong presence on social media pages for Hokitika isite as have personal access to both Facebook and Instagram, includes posts of promoting West Coast businesses, promotional advertising posts for our many tourism operators, community notices and and local news.
- Educated on Ibis booking system, always willing to learn more.
- Exceeded performance targets consistently by maintaining strong customer service skills and composure during stressful situations.
- Communicated with management regarding trends in customer enquiries to help the team and business excel with efficiency and success.
- Engaged with customers in conversation and actively listened to uncover needs with specific questions and overcome objections using persuasive techniques.
- Multitasked effectively and efficiently to simultaneously handle all customer enquiries such as emails, phone calls and direct face to face.
- Communicated directly with many tourism operators all over the South Island regarding their updates, up coming seasons and rates.
- Balanced and organized cash till by handling cash and counting change.
- Reconciliation reports.
- Participated in team meetings and training sessions to stay informed about operator, system and product updates/ changes.
In-Home Caregiver
Manawanui, Samarra Wright
03.2021 - 09.2022
- Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Persevered through difficult situations by showing resilience, patience and compassion.
- Excellent time management skills as daily schedules had to be completed successfully.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Waitress
Woodstock Hotel
11.2020 - 02.2021
- Remained calm and collected when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash tills and eftpos machines to cash out customers.
Retail Assistant
Stafford Street 4 Square
06.2018 - 11.2020
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Made sure products were always stocked accordingly and to satisfaction.
- Used POS system to process sales and returns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with the shift manager to solve problems and handle customer concerns.
Retail Assistant
Hokitika Glass Blowing Studio
08.2017 - 04.2018
Education
High School Diploma -
Westland High School
Hokitika, NZ12.2020
High School Diploma -
John Paul II High School
Greymouth, NZ01.2020
Skills
- Providing great customer service
- Excellent communication skills
- Data Entry
- Ability to work under pressure
- Critical Thinking
- Problem-Solving Abilities
- Product Promotion
- Self motivated
- Brand Representation
- Adaptability to work under pressure
- Project Planning
- Documentation and Recordkeeping
Timeline
Customer Service Consultant
Destination Westland, Hokitika Isite
11.2021 - Current
In-Home Caregiver
Manawanui, Samarra Wright
03.2021 - 09.2022
Waitress
Woodstock Hotel
11.2020 - 02.2021
Retail Assistant
Stafford Street 4 Square
06.2018 - 11.2020
Retail Assistant
Hokitika Glass Blowing Studio
08.2017 - 04.2018
High School Diploma -
Westland High School
High School Diploma -
John Paul II High School
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