Kaytlin Jones
Glen Oroua,MWT
Summary
Proven to excel in high-pressure environments, I exerted strong multitasking and customer service skills in all roles to enhance guest satisfaction and operational efficiency. My observation to cleanliness standards consistently improved team performance and safety. Achieved significant improvements in service delivery by applying effective cash handling and team collaboration techniques.
Motivated team member with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
2
2
years of professional experience
Work History
Waitress
Portofino
07.2019 - 09.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring guests were happy with their service.
- Remained calm and composed when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
Checkout Operator
Mitre 10 Mega
05.2019 - 09.2019
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Restocked and organized merchandise in front lanes.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Learned duties for various positions and provided backup at key times.
Barista
Rosebowl Cafe
02.2019 - 05.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Crew Member
McDonald's
05.2018 - 02.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Operated cash register to ring up final bill and process various forms of payment.
- Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
Cleaner Sanitiser
Feilding Cleaners - Ovation
10.2017 - 05.2018
- Cleaned and sanitized meat processing equipment.
- Performed daily cleaning tasks, including removing and sanitizing all machine parts to ensure it was to health and safety requirements.
- Removed trash, debris and other animal waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Correct use of PPE gear when using industrial grade chemicals.
- Organized and used industrial cleaning products following strict safety procedures.
Education
Graduate Certificate - Animal Technology (Vet Nursing Assistant)
UCOL
Palmerston North, NZ12.2024
High School Diploma -
Feilding High School
Feilding, NZ10.2017
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Safe Food Handling
- Cash Handling
Timeline
Waitress
Portofino
07.2019 - 09.2019
Checkout Operator
Mitre 10 Mega
05.2019 - 09.2019
Barista
Rosebowl Cafe
02.2019 - 05.2019
Crew Member
McDonald's
05.2018 - 02.2019
Cleaner Sanitiser
Feilding Cleaners - Ovation
10.2017 - 05.2018
Graduate Certificate - Animal Technology (Vet Nursing Assistant)
UCOL
High School Diploma -
Feilding High School
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