Kayun Wong
Unsworth Heights,AUK
Summary
I am a highly organised and adaptable professional that focus on details with a diverse background spanning events, hospitality and telesales. With extensive training and experience in event AV, I developed a strong skill set in efficiency, collaboration, communication, customer service and strong trouble shooting skills. My ability to seamlessly integrate into teams and deliver exceptional results enables me to contribute in any work environment.
Overview
9
9
years of professional experience
Work History
Audio Visual Technician
Edwards Sound Systems
01.2022 - Current
- Lead the crew to set up and configure audio-visual and lighting equipment for meetings, conferences, and live events.
- Install, test, and troubleshoot audio-visual and lighting systems in a timely manner.
- Enhance client satisfaction by efficiently managing quality service, communications and operating audio-visual and lighting equipments prior and during the events.
- Build relationships with clients and venues to ensure future potential collaboration.
- Assist sales team in developing accurate quotes by providing technical expertise and recommendations based on client requirements.
- Assist in training other technicians on the proper use of the gears.
- Able to self manage during the face paced events seasons.
- Implement quality control measures to guarantee professional-grade events' technical experiences for clients.
Assistant Manager
BBQ Duck Cafe
08.2020 - 11.2021
- Assist the manager on the restaurant daily routine and scheduling.
- Train, supervise and evaluate new staffs, enabling them to improve service skills.
- Handle complaints to ensure customers' satisfaction.
- Maintaine a clean, safe, and organized store environment to enhance the customer experience.
Waiter
BBQ Duck Cafe
11.2019 - 07.2020
- Provide excellent and effective dining service to ensure satisfaction.
- Take customer orders and communicate with kitchen frequently to stay updated on supply availability to deliver food and beverages.
- Maintain the cleanliness of the dining environment.
- Stock server areas with supplies before, during and after shifts.
- Manage high volume of customers during peak hours, maintaining prompt and efficient service.
Guitar/Music Theory Tutor
Able Music Studio
04.2018 - 06.2018
- Provide group and 1:1 guitar/music theory lessons to children of all ages and skill levels.
- Keep the communication with parents to follow up each students' progression.
- Tailor lesson plans to target varied learning styles.
Frontline Agent
NowTv, PCCW
10.2015 - 01.2016
- Sell products and services by challenging the customers' perceived value of the product and demonstrate product knowledge to achieve sales targets.
- Perform cost-benefit analyses of existing and potential customers.
- Achieve daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
Education
Bachelor of Musical Arts - Popular Music
Music And Audio Institute of New Zealand, SIT
12.2021
Bachelor of Music - Composition (Unfinished)
University of Auckland
02.2019
Skills
- Customer Service
- Audio Visual Troubleshooting
- Live Event Operating
- Two-way Event Streaming
- Event AV Planning
- Quick Learner
- Team Player
- Leadership
- Microsoft Office Suite
- Onyx Lighting Control
- EWP License
Career Goals
I aspire to keep learning and develop my skills further and take on greater responsibilities, ultimately advancing to management roles where I can lead strategic initiatives and drive continuous improvement in daily operations.
Languages
English
Cantonese
Mandarin
References
References available upon request.
Timeline
Audio Visual Technician
Edwards Sound Systems
01.2022 - Current
Assistant Manager
BBQ Duck Cafe
08.2020 - 11.2021
Waiter
BBQ Duck Cafe
11.2019 - 07.2020
Guitar/Music Theory Tutor
Able Music Studio
04.2018 - 06.2018
Frontline Agent
NowTv, PCCW
10.2015 - 01.2016
Bachelor of Music - Composition (Unfinished)
University of Auckland
Bachelor of Musical Arts - Popular Music
Music And Audio Institute of New Zealand, SIT
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