KC ELKINGTON
Hamilton,Waikato
Summary
Highly motivated and approachable team member excelling in collaborative environments. Contributes to team's success and continuous process improvement. Actively seeks opportunities to streamline workflows and increase efficiency. Always looks for innovative ways to make tasks easier and more effective. Deep commitment to delivering exceptional customer service, understanding and addressing customer needs with care and professionalism. Positive attitude and adaptability for connecting with others and driving results in dynamic settings.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ministry of Social Development
Hamilton, WKO
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual client needs.
- Maintained detailed records of client interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
General Manager
Mr. Drip
Hamilton
08.2023 - 04.2024
- Supervise everyday tasks of the organization.
- Enhanced operational procedures leading to higher efficiency.
- Oversee recruitment and training of new employees
- Enforced adherence to health and safety regulations among staff.
Sales Manager
Waikato Express
Hamilton
06.2022 - 08.2023
- Established and nurtured customer relationships.
- Ensured superior service quality for customers.
- Meeting established revenue goals consistently.
- Facilitated the secure transfer of customer possessions from one property to another.
- Performed routine cleaning and maintenance in client residences.
Social Worker
Wairere Care Services
Hamilton
09.2020 - 04.2022
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis intervention.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
Education
New Zealand Certificate - Te Reo (Reo Rua) Level 1
Te Wānanga O Aotearoa
Hamilton01.2023
New Zealand Certificate - Te Reo (Reo Rua) Level 2
Te Wānanga O Aotearoa
Hamilton01.2023
Queensland Certificate Of Education (QCE) -
Merrimac State High School
Gold Coast, Australia11.2016
Skills
- Communication
- Efficiency
- Leadership
- Customer Service
- Problem Solving
- Time Management
- Creative
Timeline
Customer Service Representative
Ministry of Social Development
06.2024 - Current
General Manager
Mr. Drip
08.2023 - 04.2024
Sales Manager
Waikato Express
06.2022 - 08.2023
Social Worker
Wairere Care Services
09.2020 - 04.2022
New Zealand Certificate - Te Reo (Reo Rua) Level 1
Te Wānanga O Aotearoa
New Zealand Certificate - Te Reo (Reo Rua) Level 2
Te Wānanga O Aotearoa
Queensland Certificate Of Education (QCE) -
Merrimac State High School