Ke Ning
Wanaka,OTA
Summary
A steady, warm, and highly committed hospitality professional with over four years of experience in busy cafés, brunch venues, and restaurants. I progressed from barista to assistant manager and later became Café Manager at one of Wānaka's busiest coffee shops.
My leadership style blends calm problem-solving with genuine care for both staff and customers. I believe that the atmosphere of a café is shaped not only by operations but by the emotional tone set by its leadership. I'm known for being reliable, organized, and consistently positive — someone who keeps a team grounded during pressure, communicates clearly, and brings a sense of stability to the workplace.
I bring strong operational skills, but more importantly, I bring the ability to create a warm, safe, and high-performing team environment. My goal is always to run a café where people feel welcome, respected, and well taken care of.
Overview
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1
Certification
Work History
Cafe Manager
Kamino
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Wānaka, NZ | Sep 2022 – May 2025
- Led one of Wānaka's busiest cafés through peak seasons, staff shortages, and daily rushes with calm, organized leadership.
- Supervised and coached a constantly changing team, creating a supportive and stable environment despite industry turnover.
- Oversaw all daily operations including stock control, ordering, rostering, cash-up, workflow planning, and quality control.
- Built strong, genuine relationships with regular customers, many returned specifically because they felt remembered and welcomed.
- Improved shift consistency by restructuring workflow and setting clear expectations for new staff.
- Provided hands-on leadership: arriving early, supporting during pressure, and staying late to ensure smooth operations.
Barista/Duty Manager
Arc
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Wānaka, NZ | Oct 2021 – Aug 2022
- Played an integral and trusted role in the Arc team, demonstrating the reliability and responsibility expected from a duty manager.
- Managed brunch service operations including cash reconciliation, organising staff breaks, alcohol service, stock control, and customer issue resolution.
- Recognised by management for being hardworking, efficient, and always willing to take extra shifts when needed.
- Maintained stable operations during busy periods and contributed positively to customer experience
Bartender
Kika
Wānaka, NZ | Jan 2023 – Mar 2024
- Prepared cocktails and beverages during fast-paced dinner service.
- Maintained bar setup, stock, and presentation standards.
- Assisted in inventory management, tracking stock levels and ordering supplies as needed.
- Provided exceptional customer service, enhancing guest experience through personalized interactions.
Floor Manager
Thai Siam
Wānaka, NZ | Jun 2021 – Feb 2022
- Coordinated FOH operations and supported staff during peak dinner service.
- Ensured smooth communication between kitchen and FOH teams.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Skills
- Supportive, emotionally intelligent leadership
- Team training, guidance & culture building
- Clear, calm communication even under stress
- High-volume café operations
- Quality-focused barista skills
- Workflow organisation & problem solving
- Stock, ordering & supplier management
Leadership & People
Operations & Standards
- Building genuine customer relationships
- Service recovery & conflict resolution
- Creating warm, consistent guest experiences
- Rostering & shift management
- Cash handling & POS operation
- Maintaining high standards in fast-paced environments
Customer Experience
Management
Certification
Duty Manager Certificate (Manager's Certificate)
• Currently valid under the New Zealand Sale and Supply of Alcohol Act (SSAA)
• Authorised to legally supervise and manage licensed café/restaurant operations
Timeline
Cafe Manager
Kamino
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Barista/Duty Manager
Arc
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Bartender
Kika
Floor Manager
Thai Siam