KEANA DAWSON
Snells Beach, Warkworth,AUK
Summary
I'm a hard worker no matter what role I'm placed in, I'm always willing to learn, and I strive to do well in any task that I'm given. I did well in customer service and cashier work at Columbus Coffee, enhancing customer satisfaction and operational efficiency. I hope to attribute my ability in customer service, clear communication, hard work ethic and positive attitude to any work environment that I'm in.
Overview
5
5
years of professional experience
Work History
Cafe Worker
Columbus Coffee
03.2024 - 06.2024
- I would take orders from customers at the till, process cash or credit card payments accurately and efficiently, and issue change or receipts when necessary.
- I stocked the service area with napkins, utensils, condiments, and other supplies when needed throughout the day.
- I investigated and resolved customer complaints concerning food quality and service.
- I would notify the kitchen staff of shortages or special orders, prompting appropriate action, and keeping wait times short.
- I would operate the industrial dishwasher to wash glassware and utensils.
- I helped to clean tables in the dining area before and after customer seating.
- I maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- I would make and serve coffee when it wasn't rush hour, as I was able to make them at a slower pace.
- I could quickly and efficiently make and serve cold drinks, such as smoothies, milkshakes, or thickshakes.
- I was able to stay aware, especially during high-volume shifts, of where I was needed. I could offer support to other stations to maintain a fast-paced work environment and meet customer needs.
Retail Assistant
Kmart Bethlehem
06.2023 - 01.2024
- I was working with others to maintain the store's appearance, which included stocking and organising shelves.
- I was constantly interacting with customers on the floor, assisting them in finding certain products.
- I also worked in the stockroom, which included sorting through items.
- I was trusted to multitask between answering any questions customers may have, as well as maintaining the store's appearance by keeping the shelves tidy and organised.
- I handled customer inquiries, complaints, and returns efficiently.
Cleaner
A Cat's World
01.2022 - 12.2022
- This involved cleaning out cages, mopping floors, and, overall, a lot of problem-solving while working with animals.
- I had to pay attention to important details for each of the cat's cages, and report back to the manager for any signs of health issues.
- I followed precise feeding instructions and schedules for animals under the care of the cattery.
Passionfruit picker
Bay Tropics Passionfruit Orchard
02.2019 - 12.2021
- During the passionfruit harvests, I was trained to help pick the fruit in the orchard and bring the buckets back to the packhouse before they were washed and ready to sell.
- During the year when passionfruit wasn't in harvest, I would weed out around the passionfruit stems and other plants surrounding the orchard.
- I would help with maintaining the grounds and landscaping.
- I would also help inspect plants regularly to identify pests and diseases affecting them.
Education
NCEA level 3 -
Bethlehem College
Tauranga12-2023
NCEA level 2 -
Bethlehem College
Tauranga12-2022
Skills
- Customer service
- Communication
- Teamwork
- Independence
- Motivation
- Diligence
- Preparing and packaging orders
- Friendly and outgoing
- Hospitality and accommodation
- Cashier operations
Hobbies and Interests
- Creative writing
- Reading
- Animal care
- Music
Accomplishments
- In 2024, I completed a course with an international mission-training organisation called YWAM, (Youth With A Mission). I went on a missions trip to Panama and Mexico for two months and our team helped with painting houses, leading kids' ministry services and a range of physical labour activities. We also helped to support and strengthen existing rehab centres and churches.
Timeline
Cafe Worker
Columbus Coffee
03.2024 - 06.2024
Retail Assistant
Kmart Bethlehem
06.2023 - 01.2024
Cleaner
A Cat's World
01.2022 - 12.2022
Passionfruit picker
Bay Tropics Passionfruit Orchard
02.2019 - 12.2021
NCEA level 3 -
Bethlehem College
NCEA level 2 -
Bethlehem College
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