Keanu Panapa
Christchurch,New Zealand
Summary
Seasoned IT Support Engineer possessing in-depth knowledge of troubleshooting, system administration and network management. Demonstrated ability to resolve complex technical issues swiftly and effectively, improving operational efficiency. Strong communication skills foster productive relationships with diverse teams. Previous impact includes streamlining processes and enhancing system performance across multiple organizations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Engineer
ICIB Brokerweb
Christchurch, New Zealand
11.2023 - Current
- Provided technical support to internal staff, resolving hardware and software issues efficiently.
- Collaborated with cross-functional teams for IT solution implementation and upgrades.
- Conducted training sessions to improve end-user IT literacy and productivity.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Provided technical support to end-users on a variety of computer software and hardware issues.
Cafe and Play Center Staff
Chipmunks Cafe and Play Center
Queenstown, New Zealand
01.2017 - 01.2022
- Managed customer service operations and ensured a safe play environment.
- Facilitated communication between departments to ensure smooth workflow.
- Identified potential risks associated with staffing operations and developed solutions accordingly.
Retail Assistant
Platypus Shoes
Queenstown, New Zealand
- Assisted customers with product selection and handled sales transactions.
- Participated actively in team meetings focused on improving overall customer experience.
- Researched competitor offerings in order to maintain a competitive edge in the marketplace.
Labourer
Queenstown Personal
Queenstown, New Zealand
- Performed various manual labour tasks, showcasing physical endurance and teamwork
- Regularly worked long shifts of 10-14 hours, demonstrating strong stamina and dedication.
Lifeguard/Tour Guide
Charlotte Piho Turtle Tours
Rarotonga, Cook Islands
- Guided tours and ensured safety of guests during water activities.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Provided assistance to swimmers of varying skill levels.
Education
Bachelor of Commerce - Finance
University of Otago
Dunedin, New Zealand05.2024
Skills
- Technical Proficiency
- Financial Acumen
- Adaptability
- Interpersonal Communication
- Detail Orientation & Discipline
- Teamwork
- Incident Management
Certification
National Certificate of Educational Achievement (NCEA), Level 3, Excellence, Level 2, Excellence, Level 1, Excellence
Affiliations
- Rugby Union
- Touch Rugby
- Property Investment
- Diving
- Surfing
- Reading
Accomplishments
- Pacific Peoples' First Year Achievement Prize
- University of Otago Pacific Peoples’ Entrance Scholarship
- Best Team Player Award
References
References available upon request.
Timeline
IT Support Engineer
ICIB Brokerweb
11.2023 - Current
Cafe and Play Center Staff
Chipmunks Cafe and Play Center
01.2017 - 01.2022
Retail Assistant
Platypus Shoes
Labourer
Queenstown Personal
Lifeguard/Tour Guide
Charlotte Piho Turtle Tours
Bachelor of Commerce - Finance
University of Otago
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