Summary
Work History
Education
Skills
Timeline
Generic

Keaton Chapman-stone

Karori,Wellington

Summary

Proven track record of enhancing customer satisfaction and team efficiency, notably at Joes Garage. Excelled in staff coordination and time management, significantly improving service delivery. Skilled in order taking and fostering teamwork, consistently achieving positive outcomes and repeat business through exceptional service and interpersonal skills.

Work History

FOH Staff

Joes Garage
  • Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
  • Provided exceptional customer service, resulting in repeat business and positive online reviews.
  • Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
  • Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
  • Addressed customer complaints professionally and efficiently, turning potentially negative experiences into opportunities for improvement.
  • Promoted menu items effectively by staying current on specials and sharing personal recommendations when appropriate.

Barista

Kitchen Table
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Chocolatiers Assistant

Giles Chocolatier
  • Packaged chocolate items for delivery or pickup.
  • Made confections by hand and ordered ingredients from suppliers.
  • Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.

Education

NCEA Level 2 -

Spotswood College
New Plymouth, TKI

Skills

  • First Aid Training
  • Order Taking
  • Phone Etiquette
  • Reservation Management
  • Staff Coordination
  • Payment Processing
  • Teamwork and Collaboration
  • Time Management

Timeline

FOH Staff

Joes Garage

Barista

Kitchen Table

Chocolatiers Assistant

Giles Chocolatier

NCEA Level 2 -

Spotswood College
Keaton Chapman-stone