Keegan Caines
Christchurch,CAN
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and retail management, notably at Velvet Burger Riccarton and Lakeview Golf & Country Club. Excells in enhancing customer service, improving operational efficiency, and leading teams with professionalism and integrity. Skilled in conflict resolution, cash handling, and event coordination, achieving significant improvements in customer satisfaction and operational workflow.
Overview
4
4
years of professional experience
Work History
Duty Manager
Velvet Burger Riccarton
07.2024 - Current
- Oversee daily operations, ensuring smooth service and adherence to company policies.
- Manage and supervise staff, providing training and support to maintain high performance.
- Ensure compliance with liquor licensing laws and responsible service of alcohol.
- Handle customer inquiries, complaints, and conflict resolution to maintain a positive dining experience.
- Monitor stock levels, place orders, and manage inventory to prevent shortages.
- Process transactions, balance tills, and complete end-of-day financial reporting.
Operations Supervisor
Lakeview Golf Club and Country Club
10.2021 - 02.2022
- Maintained and restocked golf equipment, apparel, and merchandise in the pro shop.
- Assisted with tournament preparations, including registrations, scorekeeping, and event setup.
- Ensured the pro shop was clean, organized, and professionally presented at all times.
- Oversaw the driving range, ensuring proper ball collection, machine maintenance, and a clean, organized environment.
- Assisted members and guests with tee time bookings, retail purchases, and general inquiries, ensuring excellent customer service.
Shopfloor Team Member
The Warehouse Rotorua
09.2020 - 02.2022
- Provided excellent customer service, assisting shoppers with inquiries, locating products, and offering recommendations.
- Restocked shelves, maintained product displays, and ensured aisles were tidy and organized.
- Processed transactions at checkout, handled cash and card payments, and assisted with refunds or exchanges.
- Worked efficiently in a fast-paced retail environment, collaborating with team members to meet store goals.
Education
Bachelor's of Criminal Justice - Criminal Justice
University of Canterbury
Christchurch04-2025
NCEA Level 1,2,3 -
Hamilton Boys' High School
Hamilton11-2021
Skills
- Professionalism and integrity
- Cash handling, EFTPOS, and POS system operation
- Strong interpersonal skills and ability to provide excellent customer service
- Conflict resolution and complaint handling
- Adherence to health, safety, and hygiene standards
- Knowledge of liquor licensing laws and responsible service of alcohol
- Efficient workflow management and task prioritization
- Event coordination and preparation (eg, golf tournaments, restaurant shifts)
Accomplishments
- Hamilton Boys' High School Prefect (2021)
- Hamilton Boys' High School Head of Year 13 Boarding (2021)
- Duty Manager's Certificate (2024)
- Level 2 Football Referee Certificate (2021)
Timeline
Duty Manager
Velvet Burger Riccarton
07.2024 - Current
Operations Supervisor
Lakeview Golf Club and Country Club
10.2021 - 02.2022
Shopfloor Team Member
The Warehouse Rotorua
09.2020 - 02.2022
Bachelor's of Criminal Justice - Criminal Justice
University of Canterbury
NCEA Level 1,2,3 -
Hamilton Boys' High School
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