Keegan Haslemore
Dunedin, North East Valley,Otago
Summary
A detail-oriented post-graduate student with 2 years of managing experience. With a proven history of leading shifts with excellent guidance and employee leadership, I've been able to train and instruct around 10 employees to a high level of service. Organized and dependable candidate successful at managing multiple on-going information sensitive cases with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
One New Zealand
07.2022 - Current
- Strong communication and computer skills contribute to high levels of efficiency and productivity.
- Proven track record in resolving complex customer issues and finding workable solutions within the expectation of customers.
- Incorporating company policies to make business decisions based on customers concern.
- Ability to understand and explain technical and billing queries to a high standard regarding a customer's internet service and a range of devices.
- Selected for by quality assurance to use a call as a training material within the first 6 months of employment
General Manager
Croque-o-dile Cafe
11.2018 - 04.2022
- Developed effective business plans to align strategic decisions with long-term objectives.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Shop Assistant
Night 'n Day
02.2018 - 07.2018
- Addressed customer issues immediately to guarantee swift resolution.
- Remained calm and composed in tense situations involving angry or upset customers.
- Helped managers with daily checklists and last-minute requirements.
- Completed daily tasks accurately and on-time to support shop needs.
Education
Bachelors With Honours - Media, Film And Communications
University of Otago
Dunedin, OTA12.2021
Bachelor of Arts And Science - Zoology; Media, Film And Communications
University of Otago
Dunedin, OTA12.2020
Skills
- Team Leadership
- Customer Service Management
- Problem Anticipation and Resolution
- Quality Assurance
- Customer Relations
- Process Development and Streamlining
- Proficient in Microsoft Office Suite
References
Name: Nic Bradbury
Title: Team Leader
Email: nic.bradbury@one.nz
Phone: 021790523
Name: Kris Lind
Title: Manager
Email: krislindkbl@gmail.com
Phone: 0224156337
Hobbies
- Creative writing
- Nature photography
- Polymer clay sculpting
Timeline
Customer Service Representative
One New Zealand
07.2022 - Current
General Manager
Croque-o-dile Cafe
11.2018 - 04.2022
Shop Assistant
Night 'n Day
02.2018 - 07.2018
Bachelors With Honours - Media, Film And Communications
University of Otago
Bachelor of Arts And Science - Zoology; Media, Film And Communications
University of Otago
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