Keenan Le'au'anae
Vancouver
Summary
Skilled Sales and Service Representative with background in customer-facing roles within fast-paced environments. Proven ability to maintain high-level customer satisfaction while driving sales growth through effective communication and product knowledge. Strong understanding of sales strategies, client relationship management, and conflict resolution have consistently contributed to enhanced team performance and business success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales and Service Representative
AA Insurance
11.2022 - 11.2024
- Provided customer service and sales support to customers over the phone.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Assisted customers with product selection and order placement.
- Resolved customer issues promptly and professionally.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Attended team meetings to discuss strategies for meeting sales goals and objectives.
Operations Manager
Harvey Norman
05.2020 - 11.2022
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with suppliers to negotiate pricing and secure materials needed for production.
Assistant Manager
Harvey Norman
07.2018 - 05.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
Sales Representative
Harvey Norman
12.2016 - 07.2018
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
Sales Representative
La-Z-Boy Furniture Gallery
01.2015 - 12.2016
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Managed inventory levels by ordering sufficient stock for each account.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
Sales Representative
Hunter Furniture
07.2014 - 01.2015
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Representative
Harvey Norman
09.2013 - 07.2014
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
Warehouse Worker
Harvey Norman
10.2011 - 09.2013
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
Education
Avondale College
Auckland, NZ12-2011
Skills
- Goal-Oriented
- Process Improvement
- Product Merchandising
- Business Development
- Customer Retention
- Sales closing
- Sales Development
- Customer Needs Assessment
Certification
- Achieved million dollar sales in a year over multiple different years (2014, 2016,2017 & 2018).
Timeline
Sales and Service Representative
AA Insurance
11.2022 - 11.2024
Operations Manager
Harvey Norman
05.2020 - 11.2022
Assistant Manager
Harvey Norman
07.2018 - 05.2020
Sales Representative
Harvey Norman
12.2016 - 07.2018
Sales Representative
La-Z-Boy Furniture Gallery
01.2015 - 12.2016
Sales Representative
Hunter Furniture
07.2014 - 01.2015
Sales Representative
Harvey Norman
09.2013 - 07.2014
Warehouse Worker
Harvey Norman
10.2011 - 09.2013
Avondale College
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