Keira Su
Wellington,WGN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Sales Assistant
H&M
05.2023 - Current
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted and completed cash, check and credit card payments.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Built and maintained relationships with peers and upper management to drive team success.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Sales Assistant (Christmas Casual)
Mecca
08.2023 - 01.2024
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained counter and display areas for cleanliness and organization.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Recommended specific hair and beauty products to meet individual customer needs.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Listened to customer needs and desires to identify and recommend optimal products.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Managed efficient cash register operations.
Store Assistant
Tank Juice
07.2023 - 01.2024
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Sales Assistant/Beauty Sales Advisor
Farmers Trading Co.
04.2019 - 03.2021
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Recommended merchandise based on expert product knowledge and client preferences.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Evaluated customer skin to determine unique conditions and skin type.
- Assisted customers in feeling relaxed and comfortable with the process.
- Finalized purchases and processed payments.
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Waitress
Kapadokya
01.2018 - 07.2018
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Utilized POS system to total meal costs and other charges for final bill calculation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
Graduate Certificate - Hairdressing
Universal College of Learning
12.2020
High School Diploma -
Palmerston North Girls' High School
12.2017
Skills
- Customer Service
- Excellent Written and Verbal Communication
- Flexible Hours
- Available Nights, Weekends and Holidays
- Adaptable and Flexible
- Attention to Detail
- Engaging with Diverse Customers
- Computer Proficiency and Microsoft Office
- Store Policies and Procedures
- POS Software
- Strong Communication and Interpersonal Skills
- Customer Needs Assessment
Timeline
Sales Assistant (Christmas Casual)
Mecca
08.2023 - 01.2024
Store Assistant
Tank Juice
07.2023 - 01.2024
Sales Assistant
H&M
05.2023 - Current
Sales Assistant/Beauty Sales Advisor
Farmers Trading Co.
04.2019 - 03.2021
Waitress
Kapadokya
01.2018 - 07.2018
Graduate Certificate - Hairdressing
Universal College of Learning
High School Diploma -
Palmerston North Girls' High School
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