Summary
Overview
Work History
Education
Skills
Timeline
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Keisawan Lingam

Keisawan Lingam

Auckland,AUK

Summary

Successful Executive with over 7 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

7
7
years of professional experience

Work History

Banking and Financing Executive

AEON Co. (M) Berhad
11.2022 - 03.2024
  • Worked as part of a dedicated sales team providing a high level of customer support and after sale service.
  • Organised weekly team meetings.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Attended industry events to network with potential clients and stay informed of market developments.
  • Trained junior sales staff, mentoring them on best practices and strategies for success.

Retail Supervisor

Sabareesan Enterprise
08.2020 - 07.2022
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Boosted store sales through effective merchandising, product placement, and promotional displays.
  • Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.

Customer Acquisition Executive

Arcture Sdn Bhd (HongKong Shanghai Bank,Singapore)
11.2017 - 03.2020
  • Conducted market research to identify trends and opportunities within the industry, tailoring sales approaches accordingly.
  • Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
  • Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
  • Boosted sales revenue by implementing effective telesales strategies and techniques.
  • Provided exceptional customer service, resolving complaints promptly and professionally to maintain client satisfaction levels.

Bar Waiter ( Internship )

Hotel Jen - SKYBAR Dine-in
02.2017 - 10.2017
  • Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
  • Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.

Education

BBA - Business Administration

City University
Malaysia
06.2023

Graduate Certificate - Cruise And F&B Management

Greencity College
Malaysia
01.2016

Skills

  • Sales Analysis
  • Strategy Development
  • Change Implementation
  • Staffing

Timeline

Banking and Financing Executive

AEON Co. (M) Berhad
11.2022 - 03.2024

Retail Supervisor

Sabareesan Enterprise
08.2020 - 07.2022

Customer Acquisition Executive

Arcture Sdn Bhd (HongKong Shanghai Bank,Singapore)
11.2017 - 03.2020

Bar Waiter ( Internship )

Hotel Jen - SKYBAR Dine-in
02.2017 - 10.2017

BBA - Business Administration

City University

Graduate Certificate - Cruise And F&B Management

Greencity College

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Keisawan Lingam