Keisha Mcalister - Bourke
Hawera
Summary
Adept at fostering positive dining experiences, I excelled in high-pressure situations at Hot Fridays, enhancing customer satisfaction through attentive service and effective problem-solving. Trained in cash handling and customer service, my approach boosted guest return rates significantly. My skills in team collaboration and complaint handling stand out, contributing to a welcoming atmosphere and operational efficiency.
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Hot Fridays
11.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
Front of House Employee
The Burnt Place
02.2023 - 11.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
Relief Milker
Natasha & Simon Wilkes
12.2022 - 01.2023
- Developed strong relationships with livestock through gentle handling techniques, fostering trust and ease during milking processes.
- Optimized milking routines for increased efficiency while maintaining a high standard of animal care, comfort, and general wellbeing.
- Quickly and accurately prepared milking equipment and cows for milking according to cow-specific instructions.
Education
New Plymouth Girls High School
New Plymouth, TKIHawera High School
Hawera, TKI10.2023
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Team collaboration
- Phone etiquette
- Multitasking and organization
- Cash handling proficiency
- Professional appearance
- Seating arrangements
- Table setting expertise
- Up-selling strategies
- Time management
- Clear communication
- Food safety knowledge
- Health and safety
- Menu design
- Waitstaff etiquette
- New staff training
- Point of sale systems
- Wine history
- Food allergy awareness
- Order taking
- Greeting guests
- Money handling
- Payment processing
- Complaint handling
- Staff coordination
- Stock management
- Cleaning
- Food running
- Customer transactions
Timeline
Front of House Employee
Hot Fridays
11.2023 - Current
Front of House Employee
The Burnt Place
02.2023 - 11.2023
Relief Milker
Natasha & Simon Wilkes
12.2022 - 01.2023
New Plymouth Girls High School
Hawera High School
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