Keisha Pokai
Whakatane,Bay Of Plenty
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Airport Check In
Air Chatham's
06.2023 - Current
- Enhanced customer satisfaction by efficiently handling check-in processes and addressing concerns.
- Streamlined check-in procedures for improved accuracy and reduced wait times.
- Collaborated with team members to ensure a smooth, organized check-in experience for all guests.
- Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
Housekeeper
The Com Plex
03.2023 - 07.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Food Runner
Something Social
06.2022 - 12.2022
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
FOH Team Member
Cleaver & Co
01.2022 - 07.2022
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Education
High School Diploma -
Trident High School
Whakatane, NZ09.2022
Skills
- Empathy and patience
- Accuracy and speed
- Baggage handling knowledge
- Multitasking capabilities
- Customer service orientation
- Excellent communication
- Time management
- Active listening
- Strong organization
Accomplishments
National Dart Pairs Winner 2019
National Youth Darts Runner Up 2014 , 2015 , 2016
Affiliations
- Whakatane Darts Association
References
Dianne (The Com Plex)
Owner
0272883826
Shayne Wihari (Something Social)
Manager
021436853
Maatamarie Marks (Air Chatham's)
Manager
02102641302
Timeline
Airport Check In
Air Chatham's
06.2023 - Current
Housekeeper
The Com Plex
03.2023 - 07.2023
Food Runner
Something Social
06.2022 - 12.2022
FOH Team Member
Cleaver & Co
01.2022 - 07.2022
High School Diploma -
Trident High School
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