Keita Hatherell
Swannanoa,Rangiora
Summary
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized Dining Room Assistant offering demonstrated success in food service environments. Highly skilled in providing excellent resident service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Casual Housekeeper, Laundry Assistant, Dining Asst
Diana Isaac Retirement Village
12.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked residents rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with residents on room requirements and amenities to promote overall satisfaction.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Examined dried clothes to identify stains, tears and issues.
- Contributed to friendly and professional dining environment by communicating politely and effectively with residents to assess and meet needs.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Set up and broke down buffet and other self-service areas, organizing components logically.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Skills
- Resident Laundry
- Ironing
- Transport and Sorting Linens and Chemicals
- Customer Service Care
- Greet Residents
- Inventory Restocking
- Linen Folding
- Cleaning Techniques
- Chemical Cleaners
- Time Management
- Active Listening
- Laundry Sorting
- Supply Replenishment
- Providing Feedback
- Customer Needs Assessments
- Resident Relations
Certification
NCEA Level I with Merit Endorsement Maths, English, Science, Maori, Physical Education
NCEA Level II Currently studying Maori, Maths, Biology, Chemistry, Physics, Geography
First Aid Certificate April 2023
Barista Cafe Bar Certificate July 2023
Drivers License Restricted 2023
Interests
Sports, Basketball, Netball, Korfball, Touch, Surfing, Travel, Family and Friends
Timeline
Casual Housekeeper, Laundry Assistant, Dining Asst - Diana Isaac Retirement Village
12.2022 - Current
Christchurch Girls High School - ,
NCEA Level I with Merit Endorsement Maths, English, Science, Maori, Physical Education
NCEA Level II Currently studying Maori, Maths, Biology, Chemistry, Physics, Geography
First Aid Certificate April 2023
Barista Cafe Bar Certificate July 2023
Drivers License Restricted 2023
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