Keita Rasell

• Provide dietary, lifestyle, and emotional support to patients and assist in developing long-term health and wellness plans and goals.
• Advocate for patients in collaboration with clinical staff, community, health and social service agencies
• Efficiently respond to referrals from Doctors, Nurses and clinic patients to address individual health, lifestyle, social needs and personal goals
• First Aid Cert, patient centric and privacy training

Created safe and effective herbal mouth spray remedies to address issues associated with anxiety, sleep, hormone and mood imbalance in partnership with my husband as co-director

• using evidence based research
• consideration of product safety to consumers
• strict food manufacturing practices
• social media and retail sale promotion
• product packaging and labelling design oversight
• financial acquisition and product sales management

*Comprehensive Food safety and Manufacturing certificate - Self funded

• Provided regular mentorship and guidance to encourage effective professional practice by coaching Te Aka Matua practitioners to maintain ethical practice and personal wellbeing
• Contracted by Tuwharetoa Health Charitable Trust

• In-person engagement with patients and clinical staff across patient wards, clinics and services to enable access and minimise barriers for patient access to support services.

• Aim of role: to minimise hospital re-admissions in vulnerable individuals by helping them navigate complex healthcare system.
• Worked directly with patient treatment teams and participated in care coordination procedures.
• Developed and maintained relationships with community health stakeholders for benefit of patients
• Maintain in detail confidential patient files to excellent standard
• Face to face case management of patients across district of Taupo and Turangi
• Ongoing patient centric and privacy training, including First Aid Cert.
• Ongoing Training attendance associated with Natural Medicine - Self funded

• Medication dose oversight of patients in their homes (70 visits per day)
• Individual medication dose management, organisation and time sensitive delivery
• Reporting and engagement with pharmacy, and patients clinical case managers
• Maintain natural medicine knowledge by attending educational seminars and conferences
• Ongoing Training, Seminar and Conference training attendance associated with Natural Medicine and Rongoa Maori - Self funded

• Group facilitation to teach to identification of native plants and tikanga associated with plant collection in local rohe, by permission of local hapu.

• Support clients overtime to stop smoking through provision of nicotine replacement therapy, behavioural and lifestyle coaching, and dietary advice
• Generate monthly reports to align with KPIs and contract guidelines
• Health promotion targeting priority population in conjunction with other service providers, by designing creative promotional activities, cost analysis, health and safety plans, co-worker coordination, and report to MOH on community engagement outcomes.

• Greeted customers and helped with product questions, selections, and purchases
• Combined Herbal tinctures prescribed or formulated when problem solving health queries at customer request
• Process sales, Phone orders and stock order requests
• Organise rotate and clean store product and merchandise racks and displays to promote and maintain visually appealing environments.
• Assisted customers with prompt and polite support in-person and via telephone.
• Maintain natural medicine knowledge by attending educational seminars and conferences

• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills.
• Ongoing product education and training
• Held own Practice clinic on site following graduation of Diploma in Naturopathy and herbal medicine
• Part time position whilst studying Dip/BA Natural Medicine

• Greet prospective clients, advise on design process and service, promote the benefits of purchasing product and service, organise consultation with interior designers.
• Part time position whilst studying Diploma in Naturopathy and herbal medicine

Awards:

Most Outstanding Customer service award - 2005

Best Medium Business - 2005

Best Regional Maori Business - 2005/2006

Member of Main Street Retail Business Promotion committee.

• Created business from start up inception 2001 to sale of business 2007
• Oversaw operations and product designs created
• Engaged with sales reps and placed product orders relevant to financial budget, product demand, business needs and customer demographic
• Co-managed financial budgets for stock purchasing, advertising, staff wages and overheads.
• Oversaw methods of business promotion by aligning with community news providers, highlighting services, employee characteristics, and unique business characteristics which enabled income growth by 300% for each consecutive year
• Teach customers and groups on methods of creativity and jewellery construction
• Employed, trained and managed seven retail / designer staff