Keitana Thompson

• Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom mattress creation.
• Sewing mattress components, including bottom panels, border labels, and handles.
• Organizing assorted trolleys for mattress production.
• Assembling and ensuring all materials are correctly matched to the required bedding.
• Repairing and replacing damaged materials, such as bottom panels or mattress borders.
• Performing routine maintenance on sewing machines, including oil refills, needle replacements, and general cleaning.
• Maintaining a clean and organized sewing department, factory, and warehouse.
• Following the daily production schedule to ensure all required beds and materials are prepared and delivered to the Mattress Department on time.

Customer Interaction & Assistance

• Engaged with customers regularly, providing guidance, answering inquiries, and ensuring a positive event experience. Strong communication and interpersonal skills were essential in this aspect of the role.

Ticketing & Guest Management

• Ushered guests into the venue, scanned tickets efficiently, and ensured smooth entry for event attendees. This required attention to detail and the ability to handle high-paced environments.

Facility Monitoring & Issue Resolution

• Oversaw the venue’s facilities, promptly addressing customer complaints and operational issues to maintain a safe and comfortable environment.

Access Control & Security

• Managed site access, ensuring only authorised individuals entered restricted areas. This involved coordination with security teams and following safety protocols.

Sales & Crowd Management

• Assisted in selling event tickets and managing crowd flow to prevent congestion. This required strong organisational skills and the ability to remain calm under pressure.

Conflict Resolution

• Addressed and resolved conflicts professionally, ensuring that issues were de-escalated effectively while maintaining a positive experience for all guests.

• Provided friendly and professional customer assistance, helping shoppers locate products and offering recommendations.
• Maintained cleanliness and organisation within both departments and the store.
• Monitored and cleaned fitting rooms to ensure a tidy and welcoming environment.
• Assisted customers in resolving product-related issues, including returns and exchanges.
• Handled customer complaints and conflict resolution in a professional manner.
• Restocked merchandise and ensured misplaced items were returned to their correct locations.