Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Keith Poovendran Chetty

Flat Bush,Auckland

Summary

As a knowledgeable and dedicated parts interpreter with nearly 15 years of experience in similar industries, I seek to bring my dynamic, results-driven professional and technical skills to add value to your organization. I am a strong leader, team player and innovative thinker who delivers high quality results on schedule. My greatest qualifications are: Quick learner with the ability to multitask and adapt to changing situations on the spot Professional and driven with a commitment to achieving organizational objectives Proven history of handling customer service requests in person and via telephone and email Capable of developing and maintaining genuine interpersonal relationships Superb time management, organizational and prioritization skills Strong work ethic, problem solving capabilities and attention to detail Able to work well in a team environment and on own initiative Excellent communication and presentation skills Car customizing and engine consultant in spare time Qualified senior parts interpreter. Efficient, organized and accurate. Proficient with computers, including Microsoft Office, and able to work several screens

Overview

19
19
years of professional experience

Work History

Senior Parts Intepreter and Team Leader

Terracat (sime darby group)
Wiri, Auckland
03.2017 - Current
  • · Interpret parts for Caterpillar Machinery, earth moving machinery, mining, marine and generator power, caterpillar trucks (road trucks), MAN trucks and western star trucks.
  • · Assist with afterhours call outs, invoicing, credits, receipting, quoting,
  • · Communicate with many different departments to ensure business transparency and collaboration
  • · Promoting Caterpillar parts, sales and cold calling to existing and new customers.
  • · Mentoring new staff members and junior parts interpreters
  • · Handling workshop staff orders, inbound and outbound calls,
  • · Drawing up quotations for customers and service departments for servicing and major overhauls
  • · Ensuring workshops consumables were at correct levels and stock levels.
  • · Visiting customers at site and providing promotional information
  • · Setting up displays in showroom
  • · Receipting and crediting parts.
  • · Stock takes
  • · Using SIS 1 and sis 22.0 and DBS, NAXT, SALESLINK
  • · Handling warranties.
  • · Assisting with monthly promotions.
  • · Negotiating with customers in New Zealand and overseas.
  • · Customer Retention
  • · Providing aftermarket services.
  • · Attending Promotional conferences.
  • · Mentored new parts interpreters, inbound sales and outbound sales representatives.

Customer Service Representative

CUA - CREDIT UNION AUSTRALIA
MELBOURNE, MELBOURNE
10.2016 - 02.2017
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with general banking enquiries ei, increase of withdrawal of funds, issuing out new bank cards, term deposits, setting up automatic payments, direct debits and general banking

Debt Collections Officer

SECONDMENT - NAB NATIONAL AUSTRALIA BANK
04.2016 - 10.2016
  • Taking inbound and outbound calls with focus on first call resolution
  • Effectively communicated and empathized with diverse customers, understanding their unique challenges.
  • Working according Kildonan way for a better customer experience and satisfaction
  • Organizing payment in full, payment arrangement or else achieving best possible outcome
  • Negotiated payment arrangements, focusing on maintained rate and achieving KPIs. Maximized feedback for improvement through surveys.
  • Educating and advising options to customers regarding their product to avoid falling behind in payments
  • Ensuring privacy of customer and bank
  • Warm transferring to different departments as and when required
  • Working on multiple applications simultaneously.

Collections Officer

DUN AND BRADSTREET AUSTRALIA PTY LTD
02.2016 - 10.2016
  • Handling 1 -90 days overdue accounts
  • Taking care of inbound and outbound calls on dialer
  • Maintaining ACCC and privacy guidelines along with high collections
  • Negotiating on calls with debtors to gain more today payments
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
  • Maintaining quality on calls along with collections
  • Uses skip tracing techniques to locate customers
  • Achieving daily and monthly targets and working on it closely to achieve team target and KPI’s
  • Participating in team activities and celebration to maintain team bonding
  • Handling complaints, settling disputes, and resolving grievances and conflicts.

Parts Interpreter

GOUGH CATERPILLAR NEW ZEALAND
Wiri, Auckland
01.2011 - 05.2015
  • Interpret parts for Caterpillar Machinery, earth moving machinery, mining, marine and generator power, caterpillar trucks (road trucks), MAN trucks and western star trucks
  • Assist with afterhours call outs, invoicing, credits, receipting, quoting
  • Communicate with many different departments to ensure business transparency and collaboration
  • Promoting Caterpillar parts, sales and cold calling to existing and new customers
  • Mentoring new staff members and junior parts interpreters
  • Handling workshop staff orders, inbound and outbound calls
  • Drawing up quotations for customers and service departments for servicing and major overhauls
  • Ensuring workshops consumables were at correct levels and stock levels
  • Visiting customers at site and providing promotional information
  • Setting up displays in showroom
  • Receipting and crediting parts
  • Stock takes
  • Using SIS and DBS computer systems
  • Handling warranties claims
  • Assisting with monthly promotions
  • Negotiating with customers in New Zealand and overseas
  • Customer Retention
  • Providing aftermarket services
  • Attending Promotional conferences
  • Mentored new parts interpreters, inbound sales and outbound sales representatives
  • Provided services and sales to overseas resorts such as Laucala island resort Fiji, Fiji natural waters, Aggie Grey Resort Samoa, Nuie Government, Nuie Power Corporation
  • Provided sales and services for Superyachts entering New Zealand such as SY Red Dragon, SY Hemisphere, SY Relentless, SY imagine, SY Loretta Anne, Super Yacht “A”

Parts Interpreter

Clark equipment NEW ZEALAND
East Tamaki, Auckland
01.2006 - 01.2011
  • Interpreted parts for Clark forklifts, Omega container forklifts, Dynapac rollers, Bobcat excavators, skid steers, Clark transmissions, Ingersoll and compressors
  • Utilized excellent communication, interpersonal and analytical skills on a daily basis when coordinating with the service department and customers
  • Gained experience in working with generators, rollers and windsor cleaning products, receipts for parts, parts sales and stock control.

Education

Level III Certificate - Motor Industry Automotive Parts and Accessories Merchandising

NZ Motor Industry Training Organization
01.2014

Caterpillar Parts Pro -

Caterpillar University
01.2013

Level I in Certificate in Diesel Mechanics -

Durban Technical College
01.2003

Secondary Education -

Southlands Secondary School
01.1998

Skills

  • Crediting
  • Customer Service
  • Sales
  • Electrics
  • Leading Team Meetings
  • Team motivation
  • Coaching
  • Fork Hoist
  • Hydraulics
  • Invoicing
  • Mechanical
  • Purchasing
  • Sales - upselling, cross-selling
  • Promotions
  • Spare Parts Stores
  • Supervision
  • Customer retention
  • Mentoring staff
  • Post sale services
  • Supervising staff
  • Conflict Resolution

Accomplishments

  • Achieving KPIs within Departments within the parts sales department
  • Sales of parts and direct point of contact to LAUCALA ISLAND RESORT FIJI – owner of red bull Private Island
  • Achieving sales target with a team of 5 per each quarterly
  • Sales of parts to MOTOR YACHT A (Russian Billionaire) Andrey Igorevich Melnichenko
  • Achieving quarterly sales within the Gough Group
  • Mentored a customer service and parts interpreter to becoming a sales manager

References

References available upon request.

Timeline

Senior Parts Intepreter and Team Leader

Terracat (sime darby group)
03.2017 - Current

Customer Service Representative

CUA - CREDIT UNION AUSTRALIA
10.2016 - 02.2017

Debt Collections Officer

SECONDMENT - NAB NATIONAL AUSTRALIA BANK
04.2016 - 10.2016

Collections Officer

DUN AND BRADSTREET AUSTRALIA PTY LTD
02.2016 - 10.2016

Parts Interpreter

GOUGH CATERPILLAR NEW ZEALAND
01.2011 - 05.2015

Parts Interpreter

Clark equipment NEW ZEALAND
01.2006 - 01.2011

Level III Certificate - Motor Industry Automotive Parts and Accessories Merchandising

NZ Motor Industry Training Organization

Caterpillar Parts Pro -

Caterpillar University

Level I in Certificate in Diesel Mechanics -

Durban Technical College

Secondary Education -

Southlands Secondary School

Keith Poovendran Chetty