Kelcie Drewet-Thomsen
Glen Eden,AUK
Summary
Customer-oriented sales professional with over seven years of experience building relationships, cultivating partnerships, and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Excel in communication, negotiation, and problem-solving to achieve sales targets and foster business growth. Skilled in wine sales as a current Account Manager and a previous Buyer. Successful track record in building relationships with clients to increase sales. Strengths include effective communication, customer service, and negotiation skills. Proven ability to drive growth through innovative strategies and promotions.
Overview
12
12
years of professional experience
Work History
Account Manager
Delegat
Auckland, South, Auckland
07.2023 - Current
- Ensured compliance with industry regulations while managing client relationships.
- Conducted market research to identify new customer opportunities and trends.
- Developed strategies to increase revenue from existing accounts through relationship management.
- Negotiated contracts with clients to enhance profitability and value.
- Maintained accurate records of customer interactions in CRM system for future reference.
- Collaborated with marketing team on promotional materials to support client engagement.
- Provided training and guidance to new Account Managers for effective onboarding.
Buyer
ARI Auckland Ltd - The Loop Duty Free
Auckland Airport, Auckland
04.2021 - 06.2023
- Established and maintained existing client relationships to drive business development.
- Efficiently selecting goods and merchandise for food & confectionary, health & wellbeing, fashion & apparel, wine & champagne and NZ souvenirs
- Support the Global Buying Manager in the execution of the category and plans.
- Implement and monitor category strategy, new vendor agreements, JBPs and promotional plans.
- Daily and weekly category analysis
- Audits the execution of buying store briefs and promotional activity with store management teams and proposes solutions.
- Maintain an excellent collaborative working relationship with store teams to ensure budget delivery of sales, profit, optimum sell-thru and customer experience, whilst being the immediate point of contact for local operations teams
Category Specialist - Beauty & Fashion
ARI Auckland Ltd The Loop Duty Free
Auckland Airport
10.2019 - 04.2021
- Drive sales growth of the categories to maximize potential through data analysis, process improvements, promotional executions, team development and coaching
- Review and promptly report any category risks and implement corrective actions to the senior management team to minimize sales loss and risk
- Identify the PAS gaps to budget and set out brand key focuses and actions for each week
- Drive brands’ performance ensuring they positively influence PAS results and support company values within the shop floor team
- Maintain good working relationships with all key stakeholders including AvSec, Customs, Airport and always follow airport regulations and procedures
Assistant Retail Manger/Sales Manager
ARI Auckland Ltd The Loop Duty Free
Auckland Airport
04.2017 - 10.2019
- Manage, motivate and drive a sales team to ensure that the retail operations performs to the highest level both in terms of customer service and in terms of driving profits
- Ensuring a succession plan is in place to strengthen and develop the team
- Monitor staff turnover and absence rates with HR manager
- Ensure highest shop floor standards are always maintained
- Drives sales to reach and exceed budgets on a weekly monthly and annual basis
- Ensures supervising and staffing levels are correct to meet the demands of the business
- Actively manage the performance of the sales team through regular reviews and performance log/PDR process
- Promote all marketing initiatives and work closely with the marketing and visual team to deliver the highest standards with clear customer messaging and POS
Restaurant Manager
Burger King
, Auckland
08.2015 - 04.2017
- Leadership and development of a team of 5 shift managers and 30 team members and trainers at a time
- Performance management and people processes
- Profit and loss management including but not limited to food cost control, labour cost, repair, maintenance and capex spend, cash variance management
- Operations execution including creating a positive service environment with attention to customer delight while maintain strong levels of quality and cleanliness
- High level of attentiveness to food safety
- Operating a safe work place for staff and customers (recently recognized by a company Health and Safety leadership award
- Wide range of administrative tasks ranging from payroll management and execution to Profit and Loss analysis to auditing.
Shift Manager
Burger King Henderson
, Auckland
06.2014 - 08.2015
- Training and leadership of up to 12 team members on a shift
- Assisting the restaurant manager with running of restaurant with weekly and monthly tasks
- Food safety, health and safety execution and training
- Upholding service and operating standards on a shift to shift basis
- Daily admin tasks including- stock counting, cash banking, labour management and analysis
Team Member
Burger King Henderson
, Auckland
05.2013 - 06.2014
- Service
- Cooking in a controlled environment
- Cleaning and Maintenance task
- Health and safety
- Food safety awareness
- Cash handling
Education
Basic Management Training, Serve Safe International Certificate in Food Safety & First Aid -
On Job Learning
Burger King NZ 2013-201701.2017
NCEA - NCEA Level 1 & 2
Massey High School
Massey, NZ12.2012
Skills
- Strong interpersonal skills and an ability to quickly connect with people from a variety of different backgrounds including direct reports, customers and suppliers
- Leadership abilities gained through my experiences running shifts and restaurants from training to management skills including setting of expectations, managing behavior's and overall work performance
- Strong analytical skills gained through various administrative responsibilities including profitability management and generation of action plans to address specific opportunities
References
References available upon request
Timeline
Account Manager
Delegat
07.2023 - Current
Buyer
ARI Auckland Ltd - The Loop Duty Free
04.2021 - 06.2023
Category Specialist - Beauty & Fashion
ARI Auckland Ltd The Loop Duty Free
10.2019 - 04.2021
Assistant Retail Manger/Sales Manager
ARI Auckland Ltd The Loop Duty Free
04.2017 - 10.2019
Restaurant Manager
Burger King
08.2015 - 04.2017
Shift Manager
Burger King Henderson
06.2014 - 08.2015
Team Member
Burger King Henderson
05.2013 - 06.2014
Basic Management Training, Serve Safe International Certificate in Food Safety & First Aid -
On Job Learning
NCEA - NCEA Level 1 & 2
Massey High School
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