Kelena Ansley-Madden
Christchurch,CAN
Summary
I am a warm and welcoming person to all people I come across. I work well with people from all walks of life, and from all ages. I have worked in early childhood education and rest homes, and this has enhanced my communication and people skills immensely. I work well in a team and enjoy working with others and building relationships with my colleagues. I am calm under challenging circumstances - such as angry customers, which has been a common occurrence in hospitality. I like to solve issues or complaints in a timely manner and in a way that satisfies all parties involved. I handle workplace politics with grace, and prefer to communicate issues clearly and resolve them before they get any worse.
Overview
9
9
years of professional experience
Work History
Kitchen Assistant
Archer Retirement Village & Rest Home
04.2019 - Current
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Helped chefs prepare and present food to residents with strong attention to detail and presentation expertise.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Learned other teammates' work tasks to train as backup.
- Followed food safety practices and sanitation guidelines.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Prepared sandwiches, salads and other specialty items according to resident specifications.
- Engaged with residents and built friendly and professional relationships.
Restaurant Assistant
Carls Jr.
04.2016 - 02.2018
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Placed order items in bag for drive-thru window delivery with speed and accuracy.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Operated headset to take orders from drive-thru and entered into POS system directing them to pull forward to collect payment.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted with bussing tables and cleaning up spills.
- Assisted with food preparation
Kitchen Assistant
The Shroom Room
01.2015 - 11.2015
- Cleaned and organized kitchen stations to promote team efficiency.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Bachelor of Arts - Social Work
University of Canterbury
Christchurch, NZ11.2024
No Degree - Certificate in Early Childhood Education
Ara Institute of Canterbury
Christchurch, NZ11.2018
Skills
- Safe Food Handling
- Ingredient Preparation
- Kitchen Equipment Expertise
- Critical Thinking
- Attentive Service
- Calm and Professional Under Pressure
Timeline
Kitchen Assistant
Archer Retirement Village & Rest Home
04.2019 - Current
Restaurant Assistant
Carls Jr.
04.2016 - 02.2018
Kitchen Assistant
The Shroom Room
01.2015 - 11.2015
Bachelor of Arts - Social Work
University of Canterbury
No Degree - Certificate in Early Childhood Education
Ara Institute of Canterbury
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