Kellie Cronje
Auckland,AUK
Summary
Highly motivated with not only adults but children as well. Seasoned when it comes to helping and listening as well as understanding and helping find solutions to problems. Multiple experiences with different people from different age groups.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Briscoes
Mount Roskill, Auckland
02.2024 - Current
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
- Ensured compliance with all safety regulations, policies and procedures.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
- Contributed to merchandising ideas at team meetings to increase sales.
- Utilized POS systems and inventory management software to streamline operations and improve accuracy.
- Dealt with customer complaints and rectified product and service issues.
Private Nanny
Private Employer
Mount Maunganui, Tauranga
11.2023 - 02.2024
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Developed an understanding of each child's individual strengths and weaknesses.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
- Provided positive reinforcement through rewards systems for good behavior.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Administered basic first aid techniques when needed while monitoring health conditions closely.
- Encouraged developmentally appropriate language skills through conversation and activities.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Provided supervision and guidance to ensure safety of children in all situations.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Sparked creativity and imagination by teaching children new ideas each day.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Met with parents to reflect on and plan for children's activities and development.
Retail Supervisor
Briscoes
Petone, Wellington
03.2021 - 10.2023
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Conducted regular performance reviews with staff members to provide feedback on their progress.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
- Ensured compliance with all safety regulations, policies and procedures.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
- Monitored store's compliance with health and safety regulations.
- Created successful plans to maximize profits and reduce loss.
- Implemented merchandising strategies, increasing sales.
Family Babysitter
Private Family
Lower Hutt, Wellington
01.2021 - 06.2021
- Provided a safe, nurturing environment for the children while parents were away.
- Kept track of daily activities of the children including meals eaten, naps taken.
- Prepared meals according to instructions given by parents.
- Enforced rules set by the parents regarding television time, toys, snacks.
- Bathed and dressed infants and toddlers.
- Administered basic first aid if necessary in case of minor injuries or illnesses.
- Put babies down for naps or bedtime routines following parent's instructions.
- Performed light housekeeping duties such as laundry and tidying up common areas used by the kids.
- Communicated regularly with parents about any changes in routine or behavior observed in their child and children.
- Organized activities such as arts and crafts, games, outdoor play, music, and reading stories.
- Assisted in potty-training younger children when needed.
- Helped older children with their chores like making beds and tidying up their rooms.
- Responded appropriately to behavior issues that arose between siblings or other family members.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Observed children during snack time to prevent choking.
- Read books to promote language development.
Education
High School Diploma -
Hutt Valley High School
Wellington03-2022
Skills
- Task Delegation
- Employee Motivation
- Store Organization
- Sales strategy development
- Budgeting and financial management
- Store maintenance
- Sales Development
- Customer Service Management
- Resource Planning
- Sales Leadership
- Interpersonal Skills
- Time management abilities
- Adaptability and Flexibility
- Adaptability
- Excellent Communication
- Self Motivation
- Active Listening
Languages
Afrikaans
Native/ Bilingual
Affiliations
- Fashion
- Hiking
- Social Media
Accomplishments
- Strongest and most efficient supervisor
- Head girl
Certification
- Getting my bachelors in Childhood education
Timeline
Retail Supervisor
Briscoes
02.2024 - Current
Private Nanny
Private Employer
11.2023 - 02.2024
Retail Supervisor
Briscoes
03.2021 - 10.2023
Family Babysitter
Private Family
01.2021 - 06.2021
High School Diploma -
Hutt Valley High School
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