Kelly Kenny
Palmerston North,MWT
Summary
An organised and responsible professional with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Dedicated to providing strong analytical support to boost confidence and morale within a team. Goal driven and always focused on continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Advisor
Immigration New Zealand - MBIE
03.2024 - Current
- Provide specialist, technical support in relation to the assessment of visa applications whilst adhering to immigration policy and procedures and in accordance with immigration law.
- Complete quality checks for the office in line with Standard Operating Procedures.
- Investigate and prepare responses to complaints and reconsideration requests in relation to individual cases.
- Provide operational and functional assistance to management by identifying training needs for individuals and teams.
- Manage sensitive, complex and challenging cases and provide specialist verification support and advice.
- Provide input into operational policy development and other projects and reviews.
- Drive and support implementation of business change.
- Lead small projects and provide input into larger projects. Ensure support recourses eg. sharepoint, are current and up to date.
- Assist with planning and delivery of training and induction for new staff.
- Build and maintain relationships with internal and external stakeholders and liaise with third party providers in a timely manner.
- Manage inboxes and provide response to stakeholders in a timely manner
- Monthly reporting
Immigration Officer/ Senior Immigration Officer
Immigration New Zealand - MBIE
04.2022 - 03.2024
- Assess visa applications in accordance with immigration policy, procedures and law in order to make quality decisions in a timely manner.
- Identify and manage risks by undertaking the appropriate verification techniques and record all findings accordingly
- Manage workflow and ensure work is appropriately prioritised.
- Communicate with clients in a professional and clear manner in regard to visa applications and status updates.
- Ensure all communication with internal and external stakeholders is recorded accurately.
- Effectively manage visa applications that are deemed sensitive and complex or where character concerns are identified.
- Provide specific market advice, support and technical knowledge to immigration officers.
- Effectively manage responsibilities to ensure minimal impact on workflow whilst providing support to immigration officers.
- Attend training and market meetings to keep up to date with relevant policy changes.
- Corroborate with management, technical advisor and verification teams where concerns and/or risks are identified.
Support Officer
Immigration New Zealand - MBIE
01.2022 - 04.2022
- Visa application lodgement and data entry, where applicable contact applicants to request further documentation.
- Provide administrative support to immigration officers and management.
- Check documentation provided with paper visa applications and where applicable, process passport and document returns to clients.
- Manage incoming emails and queries.
Customer Services / Project Coordinator
Freedom Plus
03.2021 - 01.2022
- Ensure customer queries are managed online, over telephone and face to face in a timely manner.
- Provide quotes to new and existing clients.
- Check files are print ready and liaise with client and design team if not.
- Communicate effectively with suppliers to request quotes for outsourced products.
- Produce job sheets for projects ready to go to the design department or print production.
- Liaise between departments to ensure appropriate persons are updated on project developments.
- Corroborate with all departments to ensure printing presses and machines are not over-booked and to keep projects on schedule by managing deadlines and adjusting workflows.
- Invoice completed jobs and notify clients that products are ready for collection. Where applicable, dispatch completed orders with courier.
Dispatch / Stores Person
Fisher Print
11.2015 - 03.2021
- Quantity and quality control of products.
- Despatch products within specified time frames.
- Upload consignment notes for freight trucks and processing of courier labels for product dispatch
- Record all courier / freight details for print jobs
- Pick and process online orders and dispatch accordingly.
- Order any bindery or dispatch consumables from suppliers when required
- Communicate with freight and courier companies and when applicable request freight quotes.
- Liaise with other departments within the factory to ensure products are completed within the agreed time frame. Where issues arise, inform management.
- Palletise products ready for shipping and loading and offloading products onto trucks.
- Ensure inwards goods received match purchase orders and are recorded correctly.
- Ensure operators have the correct stocks for print production.
- Stock control.
- Ensure all health and safety procedures are followed within the factory.
Support Worker (Part Time)
Walsingham
10.2011 - 10.2012
- Support adults with learning disabilities in their homes or whilst out in public.
- Help with personal hygiene requirements, preparing meals and offering support with other daily tasks
- Administer medications and ensure all medications given were recorded and stored safely.
- Accompany service users whilst doing daily activities.
- Provide support to service users at doctors appointments.
- Basic admin duties including writing up reports of service users daily activities in their logbooks.
- Liaise with service users' families as and when required.
- Follow all health and safety policies to ensure the safety of service users.
Education
High School Diploma -
Grosvenor Girl's High School
Durban, South AfricaSkills
- Analytical Thinking
- Detail Oriented
- Workload Management
- Strong customer focus
- Technical Support
- Confidential document control and Recordkeeping
- Risk Analysis and Management
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Excellent Communication both written and verbal
Certification
- First Aid - St. Johns
- Health and Safety Representative (Level 1) - Vertical Horizon
Languages
English
Native or Bilingual
Afrikaans
Limited Working
Citizenship
- New Zealand
- United Kingdom
Timeline
Technical Advisor
Immigration New Zealand - MBIE
03.2024 - Current
Immigration Officer/ Senior Immigration Officer
Immigration New Zealand - MBIE
04.2022 - 03.2024
Support Officer
Immigration New Zealand - MBIE
01.2022 - 04.2022
Customer Services / Project Coordinator
Freedom Plus
03.2021 - 01.2022
Dispatch / Stores Person
Fisher Print
11.2015 - 03.2021
Support Worker (Part Time)
Walsingham
10.2011 - 10.2012
High School Diploma -
Grosvenor Girl's High School
- First Aid - St. Johns
- Health and Safety Representative (Level 1) - Vertical Horizon
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