Kelly Kingi-Murray
Hamilton,WKO
Summary
I am a highly self-motivated energetic individual, who is always thriving for the best results.
I am currently the Store Manager of a large retail store in which i run and organize the store's daily operations, and manage our team of 10 Staff.
I have over 15 years of customer service,sales and management experience.
I am now ready to challenge myself to learn new skills and take on a new career.
Overview
16
16
years of professional experience
Work History
Store Manager
Bed Bath & Beyond
Te Rapa, Hamilton
11.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and professional service.
- Developed strategies for improving customer experience within our store.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Strong focus and drive towards the stores KPI figures.
- Organization of Monthly rosters and budgets.
- Processing of daily staff timesheets.
- Conducted structured interviews and reviewed resumes for vacant store positions.
- Provided training and development for new employees.
- Strong communication between head office, courier companies and buyers via phone and email.
- Organization and running of yearly stocktakes. (Managing a team of 15 staff)
Stock Coordinator
Bed Bath & Beyond
Te Rapa, Hamilton
07.2019 - 11.2022
- Maintained great and consistent organization of stockroom.
- Coordinated deliveries of goods to customers in a timely manner.
- Tracked shipments, resolved discrepancies, and responded to inquiries from customers regarding order status.
- Worked fast daily and under pressure to meet timeframes required.
- Replenished items to maintain stock availability on shop floor
- Lifted heavy stock boxes on a regular basis.
- Daily merchandising of new season products.
2IC Manager
Bed Bath & Beyond
Manukau , Auckland
05.2017 - 03.2018
- Daily Support to store manager.
- Front facing customer service & sales.
- Running daily store operations when manager is away.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained new employees to meet job requirements.
- Strong focus of tracking and drive around the stores KPI's.
Assistant Manager
Charlie & Me Clothing
Manukau, Auckland
06.2016 - 07.2017
- Front facing customer service & sales
- Stock merchandising + following instructions sent to store for visual merchandising
- Processing of sales,cashing handling and store banking
- Management of a small team of 5 Staff
Front Desk Receptionist
The Blue Baths
, Rotorua
07.2014 - 08.2015
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the appropriate personnel.
- Daily use of emails with internal staff and clients.
- Front facing customer interactions
- Resolved customer inquires in a timely manner.
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Communications Consultant
Telecom (SPARK) Business Hub
, Rotorua
01.2012 - 03.2013
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Front facing customer service and sales.
- Signed new clients into phone contracts.
- Upgraded existing clients plans and devices.
- Focused and achieved weekly KPI's within the business.
Retail Assistant
Number One Shoes
, Rotorua
10.2007 - 12.2011
- Greeted customers upon arrival and answered inquiries in a professional manner.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted in setting up promotional displays, signage and window displays.
- Restocked shelves with new merchandise when required.
Education
NCEA Level 1,2,3 -
Rotorua Lakes High School
Rotorua12-2011
Skills
- Front facing sales and Customer service
- Excellent verbal and written communication
- Professional Phone Manner
- Multitasking and Organization
- Positive and motivated
- Goal Oriented & KPI focused
References
References available upon request.
Timeline
Store Manager
Bed Bath & Beyond
11.2022 - Current
Stock Coordinator
Bed Bath & Beyond
07.2019 - 11.2022
2IC Manager
Bed Bath & Beyond
05.2017 - 03.2018
Assistant Manager
Charlie & Me Clothing
06.2016 - 07.2017
Front Desk Receptionist
The Blue Baths
07.2014 - 08.2015
Communications Consultant
Telecom (SPARK) Business Hub
01.2012 - 03.2013
Retail Assistant
Number One Shoes
10.2007 - 12.2011
NCEA Level 1,2,3 -
Rotorua Lakes High School
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