Kelly Knopp
Hamilton,Waikato
Summary
I feel I would be an asset to any employer, excellent in account and stock management, and sales, allowing me to excel in customer relationships and achieving sales goals. Demonstrating reliability and problem-solving skills, ensuring customer satisfaction and loyalty. I am highly motivated and able to deal with a multitude of situations I am faced with. I have a extensive administrative, accounts and customer services background.
With a friendly outgoing personality and a good sense of humour. I work extremely well as part of a team or independently if required.
Overview
16
16
years of professional experience
Work History
Account Manager
Viridian Glass
09.2022 - Current
- Develop, maintain and utilize diverse client base.
- Build relationships with customers to promote long term business growth.
- Consult with businesses to supply accurate product for current NZ building standards.
- Foster lasting relationships with customers to achieve long-term loyalty and expanded our current customer base.
- Perform effectively in self-directed work environment.
- Maintain current knowledge of evolving changes in the building market.
- Identify new business opportunities through cold calling.
- Identify key entry points to enhance market penetration and maximize returns.
- Administration tasks as required - quoting, invoicing and credit control, processing customer orders, accounts payable invoices and payroll tasks.
Project Support
Viridian Glass
03.2021 - 09.2022
- Provided administrative project support to project team.
- Developed and maintained relationships with customers.
- Provided administrative support and pitched in to help with special projects whenever needed.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Promptly responded to inquiries and requests from customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Entered correct customer orders delivering prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Matched purchase orders with invoices and recorded necessary information.
Inventory Control Officer
Cory's Electrical
05.2012 - 02.2021
- Processed damaged goods and completed wasted inventory paperwork.
- Traced item history to determine reason for discrepancies between inventory and stock control records.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Cross-referenced invoices and supplies for reporting accuracy.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Assist Manager actively to exceed KPI Targets.
- Process supplier invoices for payment and any other queries
- Banking processes and reconciliation.
- Assisting counter sales, processing customer orders.
- Branch Health & Safety Rep - 3 years
Administration Counter Sales
Ideal Electrical
07.2008 - 05.2012
- Welcomed customers and offered immediate assistance in line with business policies.
- Processed payments and documents such as supplier invoices, balance and prepare daily debtors & cash sales.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated regularly with customers regarding account questions and issues.
- Manage Internal & Head Office financial and transactional processes incl non-stock purchases and control of petty cash.
- Assisted with branch stock take.
- Credit control to exceed company's debt collection targets.
Education
No Degree - Business
Wintec
Hamilton, NZSkills
- Account Management
- Stock Management
- Sales
- Communication Skills
- Reliable
- Problem Solver
- Accounts & Administration
References
Craig Cooper
Viridian Glass - Waikato BOP Regional Manager
027 526 6255
Brent Christiansen
Corys Electrical - 2IC
021 945 379
Timeline
Account Manager
Viridian Glass
09.2022 - Current
Project Support
Viridian Glass
03.2021 - 09.2022
Inventory Control Officer
Cory's Electrical
05.2012 - 02.2021
Administration Counter Sales
Ideal Electrical
07.2008 - 05.2012
No Degree - Business
Wintec
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