Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Leigh

Kelly Leigh

Hamilton,WKO

Summary

Proven Bartender and Dairy Farmer with a track record of excellence in customer service and milk production quality, demonstrated during my tenure at Blackcreek Farms. Skilled in multitasking and maintaining high standards of cleanliness, I excel in fast-paced environments, ensuring both customer satisfaction and livestock health. My commitment to professional service and effective communication has consistently enhanced organizational growth.

Overview

4
4
years of professional experience

Work History

Dairy Farmer

Blackcreek Farms
03.2021 - 12.2024

Dairy Farm Assistant was my last position

I'm capable of:

milking

Sorting grazing

Can drive tractors but not yet able to feed out


  • Maintained farm equipment and vehicles.
  • Monitored milk production quality and quantity and evaluated daily data to address inefficiencies.
  • Ensured high-quality milk by maintaining clean milking equipment and practicing proper sanitation protocols.
  • Attended promptly to needs of sick cows to maintain health of livestock.
  • Kept stock healthy with adequate food, water and open space.
  • Enhanced herd health through regular monitoring, vaccinations, and preventative care measures.
  • Scheduled maintenance tasks for machinery and equipment, extending their lifespan while minimizing downtime.

Bartender

Taupiri Tavern
04.2021 - 05.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Education

NCEA Level 2 - NCEA Level 2

Ngaruawahia
Ngaruawahia, WKO

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Handling difficult customers
  • Cash register operation
  • Memory retention
  • Professional appearance
  • Alcohol awareness
  • Beverage preparation
  • Drink preparation techniques
  • Dining room management
  • Glassware management
  • Beer and wine recommendations
  • Excellent judgment
  • Courteous
  • Liquor restocking
  • Bar restocking
  • Bar equipment use
  • Able to stand number hours
  • Outstanding customer service
  • Identification verification
  • Safe serving practices
  • Fast learner
  • Honest and dependable
  • Teamwork and professionalism
  • Hospitality and guest service
  • Relationship building
  • Engaging customers
  • Good conversationalist
  • Drink preparation
  • Professional service standards
  • Bussing and serving
  • Issue resolution
  • Responsible serving
  • Food and beverage service
  • Calm and composed
  • Collaboration and teamwork
  • Safe food handling procedures
  • Anticipating guest needs
  • Craft cocktail preparation
  • Mixology
  • Maintaining a clean bar
  • Bar service preparation
  • Organizational growth
  • Ordering procedures
  • Health codes compliance
  • Performance improvement
  • Complex Problem-solving

Timeline

Bartender

Taupiri Tavern
04.2021 - 05.2023

Dairy Farmer

Blackcreek Farms
03.2021 - 12.2024

NCEA Level 2 - NCEA Level 2

Ngaruawahia
Kelly Leigh