Kelly Ma

Kelly

08.2022 - Current

Identified issues, analyzed information and provided solutions to problems.
Strengthened communication skills through regular interactions with others.
Provided professional services and support in a dynamic work environment.
Developed and maintained courteous and effective working relationships.
Worked flexible hours across night, weekend, and holiday shifts.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Answered customer questions about sizing, accessories, and merchandise care.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Monitored customers for signs of security concerns and escalated issues to management.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Summary