Receptionist
The Disabilities Resource Centre
- Ensured a positive experience through professional interaction.
- Consistently maintained high standards of service in all client communications
- Directed messages and transferred calls to over 35 departments/personnel in Whakatane and Tauranga
- Coordinated monthly dispatch of pay slips to support staff
- Scheduled appointments for clients, customers, and other visitors. Organized conference room reservations for meetings or events.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed customer payments according to company policies and procedures and updated accounts to reflect balance changes providing monthly reports.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Prepared welcome packages for new hires containing relevant paperwork and other important details such as ID badges.
- Ensured that all necessary forms handed in were completed accurately prior to submitting them for processing.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Performed data entry tasks into various computer systems accurately and promptly.
- Verified visitors had signed in before allowing access to the building, and out when leaving
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies. Including PPE gear and all stationary for both Whakatane and Tauranga
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Ensured cleanliness and organization of the reception, kitchen and bathrooms to maintain a professional atmosphere.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Coordinated meeting room bookings and arranged catering for meetings and event
- Reported Meeting minutes
- Protected clients' rights by maintaining confidentiality of personal and financial information.
