KELLY MERRIE
Opotiki,BOP
Summary
Dynamic professional with extensive experience in customer service and office management, notably at Pete’s 24hr Towing. Proven ability in debt recovery and client relations, leveraging strong communication and management skills. Proficient in Xero and MYOB, consistently achieving high customer satisfaction through effective teamwork and a dedicated work ethic.
Overview
33
33
years of professional experience
Work History
Customer Service Officer
Inland Revenue Department
03.2023 - Current
- Assisting families with Working for Families inquiries and applications.
- Working with New Zealand’s tax program Start.
- Interaction with all tax types.
- Customer interaction thru phone web messages or mail.
- Ensure customer service is always at the highway level.
Accounts Administrator
Wal’s Works
11.2020 - 03.2023
- Managing all facets of Business accounts working with Xero and Smart Pay.
- Time sheet recording and allocation.
- Outstanding debt retrieval’s and filing with credit companies.
- Health and safety paperwork.
Domestic cleaner
Miracle clean
01.2020 - 11.2020
- Household cleaning and garden design.
- Upgrades and upkeep of garden.
- Organizing household Pantry’s, cupboards and garages.
- Vacating cleans.
Office and Accounts Manager
Pete’s 24hr Towing
04.2014 - 01.2019
- Administration duties for all office day to day runnings.
- All account management and debt recovery.
- Customer service.
- Working alongside New Zealand Police with stolen recovered crashed or impounded vehicles.
- Government organizations.
- NZTA and Work and Income.
- Liaising with Insurance companies and assisting assessors with digital images for claims.
- Dispatching of trucks and drivers.
Farm Manager
Dairy Farm Manager, Whangarei
06.2011 - 06.2013
- All aspects of farm work - calf rearing, milking.
- Upkeep of all farm accounts like GST/tax/budgeting.
Bar Manager/Wait Staff
Karopiro Cruisers Ltd, Karapiro
11.2009 - 05.2010
- Hospitality duties Bar Management, stock control, cash handling/reconciliation, customer well being and staff training.
Bar Manager Wait Staff Event Coordinator
Tepoi Country Tavern, Matamata
08.2005 - 05.2010
- General bar duties, stock control, cash handling, event organizing, entertainment bookings, co-ordinator, food preparation and customer care.
Office Manager
Allset Productions, Brisbane
04.1996 - 01.2000
- Everyday running of the office, accounts, job sheets, client liaisons, quotes, event planning, staff wages, recruiting staff event management, crew organization, customer inquiries and budgeting for events.
Office Manager/Property Manager
Southbank Real Estate, Brisbane
09.1992 - 04.1996
- General office duties, reconciliations of trust accounts, receive and record rents.
- Liaise with owners and prospective tenants, Credit and reference checks.
- Organization of tradesmen and inspections, Advertising for rentals property.
- Conducting inspections and open homes.
Education
Business and Administration Level 4 -
Northtec Campus e Learning online
11.2020
Business Administration and Computing NCEA Level 3 -
Advance Training Centers
Whangarei06.2014
Animal Care Certificate NCEA Level 2 -
Bay of Plenty Poly Tech
Tauranga06.2008
Skills
- Office procedures
- Administrative knowledge
- Customer service
- Communication skills
- Teamwork
- Management skills
- Microsoft Office
- Email programs
- MYOB
- XERO
- Smartpay
- Health and Safety practices
- Time management
- Goal setting
- Empathy
- Work ethic
References
- Previous employer, Fiona Hyland, 0274855744
- Personal Reference, Kat Mcgonagle, 02102994500
Volunteer Experience
- Matamata Animal Welfare, Animal Carer, All duties involved with the cleaning and caring for the animals, Rehabilitation of injured animals, Administration duties, rehoming checks
- RSPCA Brisbane, Volunteer Animal Carer, All duties involved with the cleaning and caring for the animals at the shelter
- RSPCA Cairns, Volunteer Animal Carer, Exercising and caring for the dogs while they are impounded
- Cairns Youth Centre, Child Mentor, Helping underprivileged children with their care and overall well-being
Work Location
RemoteTimeline
Customer Service Officer
Inland Revenue Department
03.2023 - Current
Accounts Administrator
Wal’s Works
11.2020 - 03.2023
Domestic cleaner
Miracle clean
01.2020 - 11.2020
Office and Accounts Manager
Pete’s 24hr Towing
04.2014 - 01.2019
Farm Manager
Dairy Farm Manager, Whangarei
06.2011 - 06.2013
Bar Manager/Wait Staff
Karopiro Cruisers Ltd, Karapiro
11.2009 - 05.2010
Bar Manager Wait Staff Event Coordinator
Tepoi Country Tavern, Matamata
08.2005 - 05.2010
Office Manager
Allset Productions, Brisbane
04.1996 - 01.2000
Office Manager/Property Manager
Southbank Real Estate, Brisbane
09.1992 - 04.1996
Business and Administration Level 4 -
Northtec Campus e Learning online
Business Administration and Computing NCEA Level 3 -
Advance Training Centers
Animal Care Certificate NCEA Level 2 -
Bay of Plenty Poly Tech
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