Summary
Overview
Work History
Skills
Master Reiki Practitioner
Timeline
Generic

Kelly Poloa

Hastings,HKB

Summary

Enterprising successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

5
5
years of professional experience

Work History

Retail Store Manager

Raureka Pharmacy
11.2018 - Current
  • Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.-
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Submitted orders for new inventory.
  • Maintained customer satisfaction with quick and professional handling of product returns.-
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Completed point of sale opening and closing procedures.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed routine store inventories.
  • Conducted market research stay abreast industry trends competitor strategies adapting store's offerings accordingly maintain a competitive edge.
  • Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.

Skills

  • Promotional Planning
  • Profit and Loss Management
  • Sales Leadership
  • Problem-Solving
  • Retail Employee Training
  • Retail Operations
  • Store Opening and Closing
  • Customer Service
  • Dependable and Reliable
  • Highly Motivated
  • Customer Service Excellence
  • Cash Handling
  • Organizational Skills
  • Adaptability
  • POS Systems
  • Store Merchandising
  • Competitor Monitoring

Master Reiki Practitioner

A healing technique based on the principle that the practitioner can channel energy into the patient by means of touch, to activate the natural healing processes of the patients body to restore physical and emotional well-being.

Timeline

Retail Store Manager

Raureka Pharmacy
11.2018 - Current

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Kelly Poloa