Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Radcliffe

Christchurch,CAN

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Ballantynes. Skilled in problem resolution and forklift operation, I excel in high-pressure environments, fostering teamwork, and improving process efficiency. My friendly demeanor and organizational skills have consistently improved team dynamics and service delivery.

Overview

23
23
years of professional experience

Work History

Despatch

Ballantynes
06.2017 - Current
  • Despatching of customers orders.
  • Invoicing inwards goods.
  • Forklift operation.
  • Customer service.
  • Effectively working in a fast-paced environment.
  • Working collaboratively with the team as well as independently. Also providing support and guidance.
  • Using critical thinking to break down problems, evaluate solutions and make decisions.

Retail Assistant

Pumpkin Patch
04.2015 - 06.2017
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Merchandising shop windows for new season styles.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Processed transactions accurately, balancing cash registers at the end of each shift.

Assistant Makeup Artist

Simpataco
02.2014 - 03.2017
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the safety of all clients.
  • Developed strong relationships with clients by being attentive to their needs and providing exceptional customer service.
  • Improved client experience with detailed consultations, understanding their preferences and desired outcomes.
  • Assisted lead makeup artist in preparing clients for Weddings, ensuring a professional and efficient process.

Travel Coordinator

Mitchell Corp
03.2008 - 12.2010
  • Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
  • Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
  • Consulted with internal and external clients to assess travel requirements, document needs and discuss options.

Store Person

Windoware
02.2001 - 03.2008
  • Worked well in a team setting, providing support and guidance as well as training of new staff.
  • Manufacturing of made to measure curtain tracks.
  • Resolving customer enquiries.
  • Ordering and maintaining stock levels.

Education

Forklift License Current

NZ Transport Agency

Customer Service Training Certificate 2015

Pumpkin Patch

Sales Training Certificate 2015

Pumpkin Patch

Health & Safety Training 2008

Redit Corporation

Skills

  • Friendly, Positive Attitude
  • Self-motivated
  • Teamwork and Collaboration
  • Customer Service
  • Problem Resolution
  • Calm Under Pressure
  • Relationship management
  • Computer skills
  • Organizational Skills

Timeline

Despatch

Ballantynes
06.2017 - Current

Retail Assistant

Pumpkin Patch
04.2015 - 06.2017

Assistant Makeup Artist

Simpataco
02.2014 - 03.2017

Travel Coordinator

Mitchell Corp
03.2008 - 12.2010

Store Person

Windoware
02.2001 - 03.2008

Forklift License Current

NZ Transport Agency

Customer Service Training Certificate 2015

Pumpkin Patch

Sales Training Certificate 2015

Pumpkin Patch

Health & Safety Training 2008

Redit Corporation

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